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X670E Plus Wifi - onboard Wifi chip causes system instability

Quen10k
Level 7

‎09-24-2024 02:15 PM - edited ‎09-24-2024 03:45 PM

I've got an X670E-Plus Wifi board with the following hardware:

  • Windows 11
  • 3035 Bios
  • Samsung 990 EVO nvme / Samsung 970 Evo Plus nvme
  • RTX 2070 Super (most recent drivers)
  • AMD Ryzen 5 7600x (most recent chipset drivers)
  • Gskill Flare x5 32gb (2x16) DDR5 5600

I recently added a second NVME w/ linux (Pop_OS - dual boot on separate drives), and my system ran fine for a few days (both Windows / Linux).  Randomly, Linux started slowing, then freezing, after after booting to desktop, then it would crash.  Once this started occurring on Linux (970 evo nvme), my windows OS would no longer boot (990 evo nvme) and would bluescreen after posting ("DPC Watchdog Violation").

I wiped both drives, and clean installed only Windows 11.  After initial setup, the PC seemed to run fine.  After installing some drivers, the PC crashed and would no longer boot.  Troubleshooting with a new clean install, I identified the specific driver/issue is the onboard wifi.

Wifi/BT does not show up when initially clean installing the OS.  The Wifi card shows in Device Manager with a (!), but there is no wifi enabled in the task manager or elsewhere in the system.  Bluetooth appears nowhere.  I'm unable to manually do anything with wifi/BT drivers (attempting to install or point to them causes nothing to happen / is not responsive).  When I AM able to do anything with the wifi settings/card, by either (1) changing the wifi card in device manager, such as disable/re-enable it, or (2) installing wifi drivers using Asus Armory Crate,  the system crashes (BSOD - "DPC Watchdog Violation") and will no longer boot.

I have no issues if I disable the wifi card in bios.  If I re-enable the wifi-card, system will no longer boot.  If I clean install, the system will run fine, until anything affects the (initially not functioning upon clean install) wifi card.

Does anyone have any ideas on how I might get this wifi functioning?  Has it just failed, or might there be something else going on?

Thanks.

Edit: I've seen lots of posts (here and elsewhere) about the wifi / BT on this board acting up and just not appearing.  Straight up bricking a whole system isn't however, something I'm seeing anywhere.

 

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Jiaszzz_ROG
Customer Service Agent

‎09-30-2024 06:49 PM - edited ‎09-30-2024 07:03 PM

Hello @Quen10k 

Thank you for reaching out to us, and we apologize for any inconvenience caused by the delayed reply.
Based on your description, after installing the WiFi driver, BSOD occurred and the system cannot boot. May I ask if there is any Q-LED indicator light on when it fails to boot?
If you update the driver via the MediaTek WiFi Driver v3.3.0.1030 from the TUF GAMING X670E-PLUS WIFI support page, does the BSOD and boot failure still happen?
Does enabling Wi-Fi in the BIOS lead to the same issue when no SSD, HDD or external storage devices are connected?
If so, could you please provide a video showing the system failing to boot after enabling the Wi-Fi Controller in BIOS when no devices are connected?
Please include details like BIOS main page info and the status of the motherboard when it fails to boot, such as RGB lighting or Q-LED indicators.
Meanwhile, kindly help confirm the RAM part number, the slots the RAM is installed in, the brand and model of the PSU, the Windows 11 build version, and whether the same issue occurs with BIOS version 3040? 

Thank you.

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