06-01-2024 02:07 PM
Hello, I'm working on a new build and have a problem where multiple devices *poof* disappear from Device Manager after 3-5 minutes following boot. Everything works perfectly during that time, and then of course, things like Ethernet stop working. Here's a picture of Device Manager right after bootup and here's a picture after whatever happens...happens. The full list of devices that go away is below.
Has anyone encountered something like this before? I'm on the latest BIOS and I've tried the following:
I'm tearing my hear out over this, would love it if anyone has any ideas...
The full list of devices that disappear:
Audio inputs and outputs
Bluetooth
Human Interface Devices
IDE ATA/ATAPI controllers
Network adapters
Software components
Sound, video and game controllers
System devices
Universal Serial Bus controllers
Universal Serial Bus devices
06-03-2024 07:16 PM
Hello, @Rockmaninoff
Thank you for the detailed list and comparing images.
May I ask, do the items disappear from the Device Manager within 3-5 minutes after booting all at once, or do they vanish one by one? and does this issue also occur in Windows Safe Mode?
It might be a driver conflict among multiple devices, causing the system to disable or hide some devices.
You can check by selecting "View" > "Show hidden devices" in the Device Manager toolbar.
After the items disappear from the list, do you encounter other issues, such as the inability to use a wired network, audio issues with external speakers, or the inability to read external devices?
Thank you.
06-03-2024 09:21 PM
Hi Jiaszzz_ROG, thank you for replying and I hope you can help! Answering your questions:
06-05-2024 11:46 PM
Hello, @Rockmaninoff
Thank you for your confirmation.
So, the devices in the list disappear simultaneously within 3 to 5 minutes after booting, and the corresponding devices malfunction simultaneously?
Since this issue also occurs in safe mode, we recommend resetting the system and keeping your files, then reinstalling the latest drivers from the ROG STRIX X670E-I GAMING WIFI official website to see if the problem is resolved.
Thank you.