01-17-2024 06:48 AM
Hello. Please help me. My PC crashes in idle once a day for the last 2-3 months. No blue screen, just everything freezes, but you can move the cursor, and after 5 minutes the computer reboots. It has never crashed during games. Drivers, windows, bios are the latest.
Asus X670E Hero, Ryzen 7950x, 2 DDR5 G.Skill 32 GB each, evga 3080 12gb xc3. The temperature is normal, I have water cooling.
I tried:
1. Bios 1602, 1709, 1807
2. Clear CMOS
3. Off on CO, EXPO
4. Reinstall Windows
5. Nvidia Studio and Game Ready Driver, default settings
6. Global C-State off
7. Power mode - maximum performance
8. MemTest86, no errors
9. Checked SSD
Interestingly enough, I started writing logs and the interval between crashes increased. Last time the PC worked fine for 4 days, today I restarted logging and it crashed the same minute.
After 3 minutes it rebooted but the logs were written.
I have attached the file from HWiNFO
https://www.mediafire.com/file/erj5io55oa9p5uq/test1.CSV/file
01-17-2024 07:49 PM
Sounds like problem is due to power state. Make sure you turn off all sleep modes and hibernate settings. In bios disable CPU pcie aspm mode control. I looked this up and it is mostly used for laptop for saving battery life by causing your pci to go to: power saving mode/sleep mode. I just built a 670e built using 78003dx CPU and Strix 670e -A WIFI gaming motherboard. Had issues with Driver Power State Failure blue screen popping every so minutes, disable all power management off and disable CPU PCIE ASPM Mode in bios now the system been stable/behave for now. AM5 670e motherboards seems to be sensitive to power saving settings hopefully Asus and AMD will improve stability even more with future bios update and Firmware.
01-18-2024 10:03 AM
it didn't work
01-18-2024 05:06 PM
What settings do you have your DDR5 memory set ? Have you tried running them at default 4800mhz to see if your system runs stable? You can do this by turning off expo settings in bios just select auto....
01-19-2024 05:48 AM
I tried 4800 and the default settings. It doesn't work
01-19-2024 07:13 AM
I would contact AMD as the CPU appears to be having difficulty at operating defaults. https://www.amd.com/en/support/contact
01-19-2024 08:43 AM
Hmmmm,I know you ran memtest86 but you can try testing one stick of memory, just to rule out your memory. Have you tried using one stick at a time to check. Is your memory listed on the support list for your motherboard to work? Have you tried using another set of memory? If so and still failing I would do what Silent_Scone advised , contact AMD for support.
01-21-2024 10:25 PM
Hello, @kirovreporting
If possible, we would recommend cross-testing the CPU, PSU, RAM, and system drive to further isolate any potential hardware issues.
Thank you.