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X670E-F Motherboard - DRAM Light

maiqueelzinho
Level 7

a month ago - last edited a month ago

I have a Ryzen 9 7950x3d with an ASUS ROG STRIX X670E-F Gaming Wifi and two Kingston Fury DDR5 6000Mhz RAM

Everything works perfectly, but when I try to restart the computer, Windows turns off and doesn't turn on again. When I look at the memories, the memory in slot A2 doesn't turn on, the DRAM light turns orange.

If I turn off the computer through the case and turn it on again, it works perfectly.

I've already tried to invert the memories, only the memory that is in A2 is turned off when restarting.
I also reseted the CMOS using the button on the side of the motherboard

After resetting the CMOS, I was able to restart the computer 3 times in a row and the A2's RAM memory did not bug, but after 15 minutes of use I decided to restart it again and it bugged again.

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Jiaszzz_ROG
Customer Service Agent

a month ago

Hello @maiqueelzinho 

Could you please confirm whether the two Kingston Fury DDR5 6000Mhz RAM indicate that you have installed two memory kits?
If so, we recommend avoiding the installation of different memory kits.
For more details, please refer to the "purchasing and installation guide" on the ROG STRIX X670E-F GAMING WIFI Memory QVL page:

Ensure that all memory modules are from the same validated memory kit. Do not mix DIMMs from different memory kits—even if they are the same brand and model (e.g., two DIMMs each from two different memory kits). Mixing and matching DIMMs can result in a failure to boot and compatibility issues. 

May I ask if this issue occurs during the initial PC build or after any software or hardware changes, such as updating the BIOS or replacing the memory?
What is the part number of the currently installed memory, and did you install it according to the recommended configurations in the user manual?

If installing a single memory module in the DIMM_A2 slot, does the issue of failing to boot still occur after using the system for a while and then rebooting?
Please refer to [Motherboard] ASUS motherboard troubleshooting via Q-LED indicators if needed.

Thank you.

As the local holiday is ongoing, there may be further delays in responses.
We appreciate your patience in advance.
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