X670e extreme - USB OVERCURRENT ! What to do BEFORE RMA?

[Bakarilos]

Hi,

i have an X670e EXTREME with ZEN4 7700X! This motherboard has been a pain since i got it. 

One day beggining of September 2024 the PC wouldn't turn on! i unplugged it from the Power supply and replug it after 10 mins.

- It powered on and it said USB OVERCURRENT shutting down in 15 seconds.

- I removed all plugged in  USB devices same result

- I pressed reset BIOS - same result

- I unplugged front USB connectors from the MOBO same result

- I Unpluuged USB connectors from the bottom of the MOBO same result.

I think there is an issue with the MOBO! Can you suggest any solution? I will have to do an RMA and it is not funny since MOBO;s are the most difficult part of the PC! you can change a chassis, you can get a new CPU, you can get a new or old GPU but MOBO is always there!

The PC is powered through a voltage regulator to protect from disturbances from the electrical grid. I checked all the usb ports to see if there are any notable dents but i didn't find any resemblance of dents!

I am pissed because i paid 1200€ for this MOBO and it has only caused me problems!

-QUestion: If i do RMA will i get the same MOBO? Not a downgrade like the HERO?

-Question: if the same is not available what is going to happen?

- I talked witht the online retailer where i bought it from and they told me to handle the RMA myself (i think they are required to handle it themselves.

I need help from ASUS! ASAP!!

[karlkimpton87]

bad earth something touching the case

[akadeepakjadhav]

Regarding your questions:

1) RMA replacement:

While I can't guarantee a specific replacement model, ASUS generally strives to provide a comparable or upgraded product. It's unlikely you'd receive a downgrade to the HERO.

2) Availability:

If the X670E EXTREME is unavailable, ASUS will likely offer an alternative from their lineup that closely matches its features and performance.

Additional troubleshooting steps:

1. Check for BIOS updates:

Ensure your BIOS is up-to-date. Sometimes, updates can address hardware compatibility issues.

2. Test with a different power supply:

A faulty power supply can sometimes cause USB overcurrent errors.

3. Try a different USB hub or peripherals:

If you're using any USB hubs or peripherals, try disconnecting them and testing the motherboard's native ports.

Regarding the RMA process:

It's unfortunate that the online retailer is making you handle the RMA yourself. I recommend reaching out to ASUS directly for assistance. They should be able to guide you through the process and provide support.

[Bakarilos]

hi,

Thank you for the Update! I hope i won't have to downgrade. I took the PC to the retailer today. it seems i was clever enough and got my GPU/MOBO from a reputable reseller and he will take care of everything. i also contacted ASUS and got their troubleshoot and forwarded to the resseler's technical department and now i am waiting.

1: i thought about the PSU and will definitely be checked by the technicians.

2: there are NO USB connected on the MOBO. it shuts down on its own.

PS question if they make change to a new mobo X8870 is that an option?