X570 crosshair viii dark hero does not appear in icue after armoury crate update

[Maxwell339]

After I updated the motherboard through Armoury Crate, it stopped being recognized by Corsair icue. When I uninstall Armoury Crate and go back to the old version, icue recognizes it again. Does anyone know of a solution or is experiencing the same problem?

I've already tried formatting Windows and it still only works in the old version, when updating through the armoury crate this devices and components option it stops being recognized

[Jiaszzz_ROG]

Hello @Maxwell339 

We apologize for any inconvenience caused by the delayed response.
May I ask if, in addition to the issue described, you are experiencing any other anomalies after updating to Armoury Crate 5.9.4.0?
Regarding the Corsair iCUE issue after updating Armoury Crate, we have confirmed with the relevant department that this issue will be addressed in a future release.
We recommend waiting for the upcoming update.

Thank you.

[Jiaszzz_ROG · Accepted solution]

Hello @Maxwell339 

We apologize for the wait.
We’ve confirmed that this issue was resolved in the recently released Armoury Crate v5.9.9 and recommend updating to the latest version and checking if the problem persists.
If the issue still occurs or if you have any other concerns, please feel free to start another thread or DM me.
I’ll look into your case further to provide the appropriate assistance.

Thank you.