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Windows volume decreases by itself

scottdell
Level 7

Hello Everyone, this problem occurred after upgrading my system to 13th gen intel going from amd and I'm not sure why or what to do to fix this problem. Basically what happens if every time I'm doing something my windows volume lowers itself and when I first got this hardware setup and installed I was like ok maybe my version of windows 11 is corrupt and I need to reformat so I went ahead and did that and still had the same issue. Then i checked and tried drivers and still the same thing so I'm like maybe its windows 11 and i went onto my windows 10 hard drive and it still did it there as well. Anyone have anything similar like this happen? I've searched and and searched found the same things that did not work and have no idea what could be causing this. Once again I'm only posting here cause this problem started after switching to this platform and maybe someone has some kinda of similar experience they were able to fix. Thanks!

My system now is:

ROG MAXIMUS Z790 HERO

13th gen i9 13900k

CORSAIR DOMINATOR PLATINUM RGB DDR5 RAM 64GB

evga 3080 hybrid 

 

my old system that didnt do it was

5800x with a b450 motherboard and 32gigs of ddr4 

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2 REPLIES 2

scottdell
Level 7

also no overclock, only xmp profile enabled!

Jiaszzz_ROG
Customer Service Agent

Hello, @scottdell 

Could you please specify if this issue occurs when using external speakers or headphones? 
Have you attempted cross-testing with other audio devices?
Does this problem occur in specific scenarios, or is it generally happening under all circumstances, such as after using YouTube for 10 minutes?
According to the ROG MAXIMUS Z790 HERO official website, the latest version of the Realtek USB Audio Driver for Windows 10/11 64-bit is VB6.3.9600.2342.
Please verify and update the audio-related drivers, or uninstall and reinstall them, followed by rebooting.
Meanwhile, we also recommend referring to the [Windows 11/10] Troubleshoot app to further investigate potential audio problems.

Thank you.