windows could not retrieve information about the disks on this computer

[Mido1]

 downloaded the ISO file from Microsoft Website

Tried to install and hangs when searching for disks

I have two m.2 , one sata and the other is the main now having windows which is nvme

[Nate152 · Accepted solution]

Hello Mido1

Instead of using the ISO file, try using the media creation tool. Make sure your usb flash drive is formatted to the .FAT32 file system.

In the link, select the 2nd option "Create Windows 11 Installation Media".

Download Windows 11

[Mido1]

Hello
I downloaded the ISO file, and burned to the USB disk with Rufus
using GPT and UEFI 
And it is formatted auto as NTFS

it may still the cause ?

[Nate152]

The NTFS file system should be ok to use as well.

You shouldn't need to use Rufus, I don't have to use Rufus when downloading and installing windows.

Try downloading the media creation tool straight to your usb flash drive, then try installing windows.