Where can I speak to about directly sending a fault board into ASUS?

[scaramoosh]

ASUS told me I had to go through the retailer which makes no sense to me as everyone else I've sent directly to them. I thought it was weird when wanting to open up an RMA and they asked me to send everything including the box and accessories.... So I hope I get them all back? However I just feel like I'm going to be screwed by the retailer here. 

My PC stopped working, it was in a case and I didn't touch it. I opened up a return and sent everything I had back to the retailer and they tell me there is board damage and are speaking to ASUS and showed me a picture. Now I remember there being a mark on the edge of the board from new and a little white strand hanging out, but that's just where they split the boards apart in manufacturing. The picture they showed me looks like someone has pried on it and rubbed some of the silkscreen off the edge but it never looked like this when I sent it. Like what did they do get a file to it or something? 

So I think I'm being screwed here and I want to send it to ASUS to test because I'm not sure if that would stop the board from working? Or if they did some damage to it and then are blaming me to get out of the warranty. Who do I have to speak to about this at ASUS? Cause literally it just stopped working in it's case and now they're trying to claim I've damage it. 

[Jiaszzz_ROG]

Hello, @scaramoosh 

Thank you for getting in touch with us.
Due to the limited information provided in the photos, could you please offer the complete product model number, such as PRIME A320M-K or PRIME X570-P?
In order to further assist you, we will need to confirm serial numbers and personal information, which we strongly advise against disclosing in public comments. 
I have PM you, could you please refer to How to find the Product Serial Number and share the requested information via PM?

Thank you.

[scaramoosh]

Ok I'm waiting to hear if ASUS reject my RMA, speaking to the retailer they send it to the supplier and the supplier said this. It's a super zoomed in photo that shows up dust that I couldn't even seen with my naked eye. So this "damage" looks way worse than it would zoomed out, so I want a photo of that. Cause that is on the very edge, there isn't any copper and it just looks like the silkscreen is lifting off. I cannot tell from that photo as it looks like someone has taken a file to the edge of the board..... But it might just be the light making it look like that. However if I see a photo zoomed out and it's as obvious as that then I know they did that to my board as I looked all over it before I sent it. I have some photos of my own so if I don't get the same board back I'll know. 

So I'll message back when I get a reply, but even though I know whatever that is didn't stop it from working....Because I just went to power it on one day and it wouldn't post and it was in a case, nothing touched it. So I want someone to test the board to see the actual problem before they start claiming some superficial "damage" is the cause, which I'm pretty positive seeing a photo zoomed out, I can say it probably came like that as I recognise the white marks from out of the packet. 

[Jiaszzz_ROG]

Hello, @scaramoosh 

Unfortunately, without your response to the PM providing relevant information, it will be challenging for us to confirm details about your device and related records.
If possible, please provide your serial number and contact information via PM, and we will be able to assist you further.

Thank you.

[scaramoosh]

I'm waiting to get it back, the retailer said 3-4 weeks.

[Jiaszzz_ROG]

Hello, @scaramoosh 

Thank you for your response.
Since you have already submitted it for repair, we recommend that you wait for the repair center's subsequent diagnosis or further assistance.
If you encounter any difficulties or have any concerns, please reply to our PM conversation and provide additional information for me to further assist you.

Thank you.