05-05-2023 04:00 AM - edited 05-05-2023 04:22 AM
Hello all,
i bought a new mobo, its z790-f rog strix. after i complete to bulid i see that warning everytime. i already try with different psu but its same. it seems mobo cant see even one 8 pin connectors but i want to ask you. do you have any idea about it ? mobo is in the technical service now and i am waiting for their feedback.
05-05-2023 04:07 AM - edited 05-05-2023 04:09 AM
Hello,
If you've initiated an RMA, has the motherboard already been removed from the system? The prompt suggests the system is unable to verify if a single ATX12V is connected correctly or not. On Z790 I would recommend connecting both ATX12V connectors, as depending on the CPU SKU and workload it's possible to draw circa 350w [from cpu] when overclocked.
05-05-2023 04:16 AM - edited 05-05-2023 04:23 AM
Hello, thnx for fast feedback.
actually its in technical service and they are checking still.
mobo and the system is brend new and i could not use even one day. after i see that warning first i unplugged the cables and plugged again. i tried the connectors to connect one by one and ofcourse i connect both 8-pin connectors but it seems mobo cant see even one of them.
my psu is rog thor 850w p2, i wanted to be sure about psu and i send it to RMA also and the feedback is there is no problem about psu, i try also with different psu. same warning.
it seems there is something wrong with mobo. i dont think that because of cpu. i dont know what can i do. 😞
05-23-2023 10:09 AM
so it is necessary to write to Asus that the Turkish representation does not deal with the matter. and then I think they will order the motherboard from one of their service centers. or simply replaced. good luck, but you shouldn't let it go, that's why I can only say good things about Asus service. they handled the matter for me within two weeks.
05-24-2023 04:45 AM
what is the asus global mail adresses ? Asus Turkey is not working very well. i am really disappointed. they are working with a pc service. its not their own asus service. and that service do stupid tests...
05-24-2023 05:00 AM
hello,
late answer sorry. I already connect 2 connectors but it did not see that even one of them was connected, mobo went to the service twice and they did not accept the problem. They made a test with the 12th generation i3 and in this test pc is turned on without warning. and they said that there was no problem and the card was sent back. I wanted to test with i7 or i9, but they sent the card back without testing.. Unfortunately they are not doing their job properly.
i bouth new mobo, i tested the same system and its working now very well...
05-05-2023 07:31 AM
When you tried a different PSU, did you try different cables? Just thinking it could be a faulty cable or motherboard connector perhaps.
05-05-2023 07:35 AM
yes i tried different psu and different cables. same warning 😕
05-05-2023 11:27 AM
OK, my guess would be the motherboard then. Not a problem I have come across before. Hopefully tech service will be able to help. Good luck, hope it gets sorted soon.
05-05-2023 01:27 PM
thnx for your feedback @JohnAb actually i saw that problem first time, i never seen that before, i m also thinking its because of motherboard :(.
i hope tech service will help, i hope. thnx for your best wishes.