USB-C Port Power Issue with ROG X870E-E

[Benji_NS]

Hello,

I've been having an issue since I got the ROG X870e-e. The USB-C ports are not able to provide enough power for my joystick. As a result, the joystick is not recognized by the computer. There is no issue when using a USB-A to USB-C cable. Additionally, I previously had the ROG X670e-e and did not encounter this problem.

Does anyone have a solution?

[HawxNS]

Hello,

Same issue for me !

[Jiaszzz_ROG]

Hello @HawxNS 

Thank you for joining this discussion thread.
Could you kindly review the suggestions provided above and attempt further troubleshooting, or share any relevant details regarding your situation? If you could provide information on the steps you have already tried, such as updating OS or reinstalling drivers, it might help us in further identifying the issue.

Additionally, if you have not yet updated to the latest BIOS version, we recommend doing so and clearing CMOS before checking the results again.

Thank you.

[HawxNS]

Hello @Jiaszzz_ROG 

The problem occurs with the Winwing URSA MINOR joystick. I've tested the front and rear USB C ports, but they don't work. When I plug in the joystick, it's simply not connected, it doesn't switch on and doesn't work.
If I plug the same joystick with USB C to USB A cable on the USB A ports, it starts up with no problem. So the problem is only with the USB C ports.

I'm in performance mode for power management on Windows.
I'm using the latest stable BIOS, which is 1104.
The power supply is a Seasonic 850W.
I have 64GB of RAM.

DxDiag : DxDiag HawxNS.txt
MsInfo32 :  msinfo32 HawxNS.nfo

Thanks,
HawxNS.

[Jiaszzz_ROG]

Hello @Benji_NS 

Thank you for reaching out to us.
May I ask if the issue of the joystick not being recognized occurs only under specific conditions, such as it happening once in every ten connections, or only appearing after playing a game for 10 minutes?
Is this issue occurring on the front panel USB Type-C port or the rear panel? Have you tested other ports to see if the results differ?
Additionally, we recommend setting the power mode to High Performance and navigating to Change advanced power settings to ensure that no power limitations are applied to the affected ports. Please refer to [Windows 11/10] Change Power mode and plan if needed.

If the issue persists, could you kindly provide more detailed information using the template below to help us better understand your situation?
- images of the BIOS main page and any manually adjusted settings.
- brand and model of the joystick, along with the cable specifications and port location used for connection. Please indicate whether different combinations result in varying behavior.
- a video recording of the issue, including testing across different ports, as this would greatly assist us in analyzing your situation.
- The PSU, RAM model and part number, and two .txt files generated in your Windows system via the steps below:
1.Press the WIN+R keys on the keyboard to open the command window
2.Key in: dxdiag → OK
3.Click [Save All Information]
4.Select the save location and click [Save]
5. Same steps, replace the command line in step 2 with: msinfo32. 
You may upload the files and videos to cloud storage, grant access, and share a link with us for further investigation. 

Thank you.

[Benji_NS]

Hello @Jiaszzz_ROG,

May I ask if the issue of the joystick not being recognized occurs only under specific conditions, such as it happening once in every ten connections, or only appearing after playing a game for 10 minutes?
No specific conditions. Every times with USB-C / USB-C. But if i connect the joystick with USB-A / USB-C it's OK. 

Bios is on 1104
joystick is WinWing URSA Minor. 
I've tried all usb-c ports and no one works with the joystick. 

DxDiag
MsInfo32

Thanks

[Jiaszzz_ROG]

Hello @Benji_NS and @HawxNS 

Thank you both for providing the relevant information.
Regarding the rear I/O ports, could you kindly indicate all the USB Type-C and Type-A ports you have tested, along with the corresponding results for each?

Additionally, both of you have mentioned that the issue occurs with the WinWing URSA Minor joystick. However, we have been unable to find any information regarding its power consumption specifications on the official website or through relevant sales channels. Would it be possible to confirm these specifications? Furthermore, have you tried testing with other USB Type-C cables, and if so, were the results different?

Could you also provide the current driver or firmware version for the joystick and let us know if an update is needed? Please try disabling the USB Selective Suspend setting in the Windows power management options to prevent USB power from being limited by the system.
Lastly, aside from the joystick, have any other devices exhibited similar issues? If so, please provide the make and model of those devices, as well as the corresponding ports and connection status.

Thank you.

[Benji_NS]

Hello @Jiaszzz_ROG , 

Thanks for your reply. 
The result for each port : 
Not working with ports : 6(EC1), 8(EC2), 10(C3) and 13(C18)
When I try with USB-A It's OK, The joystick works correctly. 

On your second question, I will let @HawxNS . He will ask today Winwing for the consumption.

Firmware info : 
WINWING J5_BASE => v0.99
WINWING JGRIP_F1_R => v1.01

We dont't have other devices withe similar issue. USB-C work correctly if you use a mouse, smartphone or camera. 

Thank you. 

[Jiaszzz_ROG]

Hello @Benji_NS  and @HawxNS 

After internal verification, we currently do not have an identical or similar device available for testing. However, following further consultation and scenario analysis, our team has determined that this issue is unlikely to be related to the power supply of the port but may instead require a more in-depth compatibility evaluation.
Additionally, it appears that the WinWing URSA Minor official website does not provide driver or firmware details. Given this, we recommend reaching out to the supplier for the latest firmware update. For reference, please refer to Section 2.3 of the user manual or the supplier’s official documentation for further guidance.

Thank you.

[HawxNS]

Thanks for your reply @Jiaszzz_ROG 

However, I still believe that this concern is due to a problem with the power of the USB C ports.
Why for @Benji_NS  on his X670E it worked and as soon as he migrated to the X870E, it doesn't work anymore?

For my part, it never worked on the X870E and I have no point of comparison.

The firmware hasn't changed, and what information do you need about the firmware so that we can ask Winwing?

Regards,
HawxNS.