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Unable to register recently bought motherboard

Exorgistis
Level 9

Currently I bought a new motherboard (ASUS Strix B760-I) from a store. Although the box was in great shape, one side of it, had scratches on the label that the Check Number was typed. Since I do not have the Check Number, I cannot register my motherboard to the RoG Elite Platfom.
Is there anything I could do?

The scratched labelThe scratched label

www.intellence.eu
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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @Exorgistis 

I have PM you for additional confirmation, as the product serial number contains personal information and is not ideal for verification in a public forum.
Kindly check your inbox located in the upper right corner.

Thank you.

View solution in original post

3 REPLIES 3

cekeu
Level 12

Ask the seller to exchange the card because you need to be able to register it.

This is not an option because this motherboard is part of a computer that has already been registered as part in the EU Digital Business Upgrade program.

www.intellence.eu

Jiaszzz_ROG
Customer Service Agent

Hello, @Exorgistis 

I have PM you for additional confirmation, as the product serial number contains personal information and is not ideal for verification in a public forum.
Kindly check your inbox located in the upper right corner.

Thank you.