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Unable to register my product, serial already registered

Drakhe
Level 7

I've bought a brand new motherboard april 2024.  Just started trying to register but there's a message saying that my product already registered.  Ticket open on support 12 january 2025 and .... no reply at all for the moment ....

How to resolve this ?

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3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

Hello @Drakhe 

Thank you for reaching out to us. We apologize for the delayed response due to a public holiday in our region and any inconvenience this may have caused.
Since further inquiries may involve verifying personal information, I have DM you and kindly checked the inbox at your convenience.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

Hi @Jiaszzz_ROG ,

Received an answer from my ticket.  Registered on another of my mail address.  My bad, that's an address I don't use often.

We can close this post.  By the way thanks for your return too 😉

Jiaszzz_ROG
Customer Service Agent

Hello @Drakhe 

We are glad to hear that you are able to confirm the registered details.
If you encounter any further difficulties or have additional concerns, please do not hesitate to let us know.

Thank you. 

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.