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Tuf gaming b650 plus not letting my pc restart

Jmay
Level 7

Recently updated my motherboard in armoury crate and all of a sudden I cannot restart the computer. The motherboard led goes orange. Gaming works fine and shutting it down and booting is fine. It’s only restarting. When it happens it’s a black screen but fans and rgb is still on. My bios version is 3057

7800x3d

4070 super

32gb ddr5

kind regards jmay

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello @Jmay 

Thank you for reaching out to us.
Could you confirm if the full model of your motherboard is TUF GAMING B650-PLUS WIFI and which BIOS version you were using previously?
According to our records, the latest BIOS version for the TUF GAMING B650-PLUS WIFI available on the official website is 3067. We recommend updating to this version and clearing CMOS before checking again.
Please also ensure that there are no additional restrictions in the system's power mode settings and that the Fast Startup feature is disabled.
For reference, you can consult the following FAQs:
[Windows 11/10] Change Power mode and plan
[Windows 11/10] How to disable Fast Startup in Windows

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

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2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

Hello @Jmay 

Thank you for reaching out to us.
Could you confirm if the full model of your motherboard is TUF GAMING B650-PLUS WIFI and which BIOS version you were using previously?
According to our records, the latest BIOS version for the TUF GAMING B650-PLUS WIFI available on the official website is 3067. We recommend updating to this version and clearing CMOS before checking again.
Please also ensure that there are no additional restrictions in the system's power mode settings and that the Fast Startup feature is disabled.
For reference, you can consult the following FAQs:
[Windows 11/10] Change Power mode and plan
[Windows 11/10] How to disable Fast Startup in Windows

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

Hello I have turned off fast boot and we’re all good now cheers