10-07-2024 01:48 PM
I have been trying to upgrade my storage capacity. I have made a copy of my old hd image on an external hd and created a recovery disk (Windows 11). I have removed old m.2 ssd that had my system files and installed a Samsung 990 pro 4tb. When I boot to system recovery, it recognizes system image, but the "reformat and repartition" option is greyed out, and restoring fails. What have I done wrong? Or what have I failed to do? I am at wits end because I have a time sensitive project and my pc will no longer boot even when origiinal m.2 ssd is put back in.
10-07-2024 02:26 PM
The error I get is "windows did not find any disk it can use for recreating volumes present in back up. Offline disks, cluster shared disks, or disks excluded by user will not be used by windows. Ensure that disksare online and no disks are excluded by mistake. (0x80042414)"
10-12-2024 11:22 AM
Hello @Ogama843
Due to the ongoing local holidays in our area, our response time may experience delays.
We apologize for any inconvenience the delayed replies may have caused.
Could you kindly confirm the current motherboard model, BIOS version, BIOS settings, and whether the issue persists after clearing CMOS?
Regarding the new SSD, if the drive uses an incompatible partition style (for example, a mismatch between GPT and MBR), the Windows system recovery may not be able to partition and format it correctly.
We recommend connecting the newly installed Samsung 990 Pro to another PC and using Disk Management to check the drive’s status.
If it hasn’t been formatted or partitioned, you can manually format it, ensuring that you select the correct partition format.
As for the issue with the old SSD, apart from potential hardware failure or incorrect installation, it’s possible that the boot sequence in the BIOS or the UEFI/Legacy boot mode settings were altered during the removal and replacement of the M.2 SSD.
For further guidance, please refer to the FAQs below:
[Motherboard] Troubleshooting - Cannot find the hard disk drive or SSD(M.2) after motherboard powers...
[Windows 11/10] Troubleshooting - Solid State Drive (SSD) problems
Please also consult the user manual for your specific motherboard model and try cross-testing different M.2 slots if needed.
Thank you.