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Tools menu not working in my ROG b660-f motherboard

Kaden12
Level 8

Hi  guys have had this issue for over a week now  reinstalling armoury crate didn't work for me, how do I fix this it keep saying (Sorry currently unable to retrieve available updates. Please visit the to download.)

and because of this issue i'm unable to download asus two way ai noise cancelation driver.

Screenshot 2023-12-01 021948.png

470 Views
18 REPLIES 18

Jiaszzz_ROG
Customer Service Agent

Hello, @Kaden12  @Raenock  and @jumaha04 

After confirmation from the relevant department, we anticipate that it will take some more time before an update is released to address this issue.
Therefore, if you have any requirements for updating drivers, please refer to "How to search and download Drivers, Utilities, BIOS, and User Manuals" and visit the ASUS official website's support page for the corresponding model to download the necessary files.

We appreciate your patience in advance.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Jiaszzz_ROG
Customer Service Agent

Hello, @Kaden12 and all

According to the response from the relevant department, the update addressing Tools menu issue has been released.
We recommend refreshing the Armoury Crate update center to check for any available updates. After updating, please continue to monitor for any problems during usage.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

i have this problem also with same mainboard (b660f gaming wifi), i already update my armoury crate but the error is still shown. even i already reinstall my windows. my bios version is 3010ss.png

ss2.pngss3.pngss4.png

same thing for me, i updated everything but it's still not working 😞 

hello dude, i see you just online yesterday, how about the solution for this problem?

Jiaszzz_ROG
Customer Service Agent

Hello, @hayato88 , @jumaha04 and all

I apologize for providing incorrect information.
After verification, it appears that the recent Armoury Crate update did not resolve the Tools page issue.
If you urgently need to download or update drivers, we still recommend referring to "How to search and download Drivers, Utilities, BIOS, and User Manuals" and visiting the ASUS official website's support page for your specific model to download the necessary files.
We apologize for any inconvenience this may have caused.
If there are future updates that address this issue, I will update this thread accordingly.
Please stay tuned and check the Armoury Crate update center for any version releases. 

Thank you.

Hello, @FaJani 
Could you please provide the current motherboard model and BIOS version you are using for further verification?
We also recommend checking the provided FAQ above and visiting the ASUS official website to download the required drivers or software in the meantime.
Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Jiaszzz_ROG
Customer Service Agent

Hello all,

We apologize for any inconvenience caused by the longer wait period.
After confirmation from the relevant department, the issue with the tool page abnormality has been resolved in Armoury Crate v5.8.9, released in early April.
If you encounter any other issues after completing the update or have any further concerns, please create a new discussion thread or DM me with your motherboard model and details of the situation.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

FaJani
Level 7

I also have this problem, the previous suggestions also did not bring results. I can add that I have reinstalled the operating system of my computer for reasons unrelated to this. After reinstalling, I installed the latest available version of Armory Crate. After starting the program, the driver updates menu was available, some updates were installed, and then after restarting the computer, the menu could not be accessed again.

STRIX B660-G

hayato88
Level 8

finally guys, it's fixed 😀. i'm so happy about this.


first uninstall first your Armoury Crate using this tools:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip?model=Armoury%20C...

reboot

then download and install again this Armoury Crate:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip?model=Armoury%20Crate

mine is working now. hope you so

this info i got from asus service center by email, so make sure you download and install from this link