11-09-2024 03:10 PM
creating another post to warn individuals around this motherboard. Getting a solid yellow light for dram. I have purchased 2 sets of memory off the qualified memory list. And it still not working. Steps taken
reset cmos
used flash bios update to the latest.
reseated all connections.
purchase new memory.
nothing seems to work at all.
Trident Z5 Neo RGB 64GB (2 x 32GB) DDR5-6000 PC5-48000 CL30 Dual Channel Desktop Memory Kit F5-6000J3040G32GX2-TZ5NR
buyers bewarned.
11-10-2024 07:11 AM
Hello @Sciprox
Thank you for reaching out to us.
May I confirm if the issue you are encountering is that the DRAM Q-LED indicator is lit and the system fails to boot?
Upon reviewing the ROG STRIX X870-I GAMING WIFI QVL, it appears that the F5-6000J3040G32GX2-TZ5NR memory is not listed, regardless of the CPU specifications.
We recommend checking for any bent pins in the CPU socket, testing with a single memory module installed in the DIMM_A slot, and clearing CMOS before booting with the default BIOS settings.
If possible, please cross-test with a memory module from the QVL.
Thank you.
11-12-2024 08:07 AM
The root cause was bent pins in the cpu tray. RMA sent.
a month ago
Hello @Sciprox
Thank you for the update and confirmation.
If you encounter any issues or concerns during the motherboard repair process, please feel free to reach out to me again.
As the repair process involves verification of personal information, it's best not to discuss it in public comments. Kindly DM me with the serial number, RMA number, and any related information.
Thank you.