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Strix X570-E Issue

Ahnubis
Level 8

 

I certainly hope you can help me with this.  Very frustrating.  I see other people have been having similar issues but not one solution so far.  I have turned off secure boot based off one recommendation I read.

Motherboard model:  ASUS ROG Strix X570-E Gaming Motherboard WIFI II

UEFI Version: 

CPU:  Ryzen 9 5950X 3.4 GHz [4.7 OC] Chipset

Memory kit part number (s) and amount in GB:  Corsair Vengeance RGB Pro 128 GB (4 x 32 GB) DDR4-3600 CL18 Memory

GPU:  NVIDIA Founders Edition GeForce RTX 4070 12 GB

SSD/HDDs/Optical drives: Only one installed currently - Samsung 990 Pro 4 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

PSU:  Corsair RM1000x (2021) 1000 W 80+ Gold Certified Fully Modular ATX Power Supply

USB Devices (model/version number):

Monitor: Using a TV right now Vizio


CPU Cooler:  Noctua NH-D15 chromax.black 82.52 CFM CPU Cooler

PC CASE:  ASUS Rog Hyperion GR701 Case

Operating system: Microsoft Activated yes/no?  Win 11 Pro.  Install from USB I purchased from MS.  Activated but PC does not reboot back into windows.


Drivers Installed (include version):  Never get that far.  System does not boot into windows

Any third Party temp/voltage software installed: No

System Overclocked (provide details)?  No


Issue:  I can see the Samsung NVMe Samsung 4TB drive in BIOS.  Primary boot from Win 11Pro on thumbdrive.  Loads and can be activated.  Restart does not load back into windows.  I remove the thumbdrive and change the boot order to the Samsung drive and still does not help.  I had already flashed the BIOS with updated version from ASUS website also.

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1 ACCEPTED SOLUTION

Accepted Solutions

Hello,

I needed to have the videocard installed as the Ryzen 9 5950 CPU does not have integrated graphics to support motherboard HDMI video.

 

Second, I removed the brand new out of the box ASUS ROG Riser Cable and installed the videocard directly into the PCI slot on the motherboard and between that and getting my BIOS settings right, was able to load windows successfully and install drivers, updates, etc.  PC is stable and running well.

 

Thanks

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5 REPLIES 5

Jiaszzz_ROG
Customer Service Agent

Hello, @Ahnubis 

May I ask if you have encountered this issue after finishing the Windows 11 installation? 
We recommend referring to [Motherboard] How to install Windows 11? for further clarification on the relevant steps.

Regarding the difficulty in restarting and entering the system, could you please confirm if a cold boot successfully starts the system?
When unable to enter the system, is the USB still connected, and does it go directly into the BIOS upon booting? Is the current BIOS version 5003?
Could you provide more details or share a comprehensive video recording of the issue to enhance our understanding of the situation?

Thank you.

Hello,

Cold boot does not remedy the situation. 

I have tried booting with and without the Win11 thumbdrive.  It does not go directly into BIOS, I can get it to BIOS through selecting DEL.  If I allow it to boot up past ROG screen, it never boots to windows and remains blank screen.

I decided to remove my videocard after seeing the note "The VGA card is not supported by the UEFI Driver".  Believed that perhaps the reason for the system not rebooting to windows is the videocard drivers are not installed yet.  I rempoved my videocard, connected HDMI to on board HDMI port and tried again, now I get nothing as if the monitor is not even hooked up.  Booted from cold a coupe times.  Cleared CMOS.  Nothing has any effect on it.

 

I appreciate any help you can offer.

 

Thank you

Yes, BIOS version is 5003.  Boot drive.jpgSplash screen.jpg

I should have added in earlier message that I was able to get windows to install up to where it needs to restart.  Once it shuts down, it never starts back up in windows.

Jiaszzz_ROG
Customer Service Agent

Hello, @Ahnubis 

Could you confirm that the Windows 11 installation process has been completed but you are unable to boot into the Windows system? Is the current BIOS version 5003?
Have you consulted the instructions to enable [CSM] in the BIOS and verified that in the AMD fTPM configuration, the TPM Device Selection is set to Firmware TPM?
Regarding the installation of the GPU, according to the user manual, we would recommend ensuring that it is correctly installed in PCIEX16_1.

Thank you.

Hello,

I needed to have the videocard installed as the Ryzen 9 5950 CPU does not have integrated graphics to support motherboard HDMI video.

 

Second, I removed the brand new out of the box ASUS ROG Riser Cable and installed the videocard directly into the PCI slot on the motherboard and between that and getting my BIOS settings right, was able to load windows successfully and install drivers, updates, etc.  PC is stable and running well.

 

Thanks