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[SOLVED] PC Not Waking from Hibernation (S4) — Devices Unresponsive, Power Button Ignored

gpetit
Level 9

I have been troubleshooting this for a long time, posting here my solution so that it may save somebody else some time.

TL;DR:

If your PC won’t wake from hibernation (S4) via USB devices or power button, but resumes once force-powered, check this BIOS setting:

Disable: USB Power Delivery in Soft Off (S5)
(Located under: Advanced > Onboard Devices Configuration)

This resolved the issue on a ROG Z790 system. Hibernation now works with USB wake as expected. Fast Boot was not the culprit

Issue Summary:

I ran into an issue where my ROG-based system (Asus ROG STRIX Z790 A GAMING WIFI to be precise) would enter hibernation (S4) just fine using shutdown /h, but would not wake up:

  • USB devices (keyboard/mouse) did not wake the system despite being wake_armed

  • The power button also did nothing unless held for ~5 seconds (forced power cycle)

  • After forcibly restarting, the system resumed from hibernation — confirming that the session was preserved and hibernation worked

Symptoms and Observations:

  • powercfg /a confirmed S3 and Hibernation (S4) available

  • Devices like HID keyboard/mouse and LAN adapter were correctly armed with powercfg /devicequery wake_armed

  • Wake capabilities confirmed using:

    • powercfg /devicequery wake_programmable

    • Get-WmiObject -Class MSPower_DeviceWakeEnable

  • Fast Startup (Windows) was disabled

  • Fast Boot (UEFI BIOS) was enabled, and not the cause

Resolution — USB Power Delivery in S5

After exhausting OS-level checks, the fix came from a BIOS setting:

Disabling “USB Power Delivery in Soft Off (S5)”

  • BIOS Path:
    Advanced > Onboard Devices Configuration > USB Power Delivery in Soft Off (S5)

  • Explanation:
    This is completely counter-intuitive - you would think that this setting would be needed to power-on USB devices in sleep mode - but here it seems to interferes with S4 wake behavior, likely due to USB controller behavior at the ACPI layer (or said ChatGPT when I tried to understand - but I still don't).
    Disabling it allowed USB wake to function as expected from S4.

 

 

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gpetit
Level 9

Also, this finally made Wake on Lan (WoL) work for me - which was correctly configured all along but did not work until I disabled USB Power Delivery in Soft Off (S5).