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Send my Asus rog strix motherboard on October 5 2024, RMA showing the motherboard received only on23

sajan
Level 7

As the title says, I sent my motherboard 18 days ago and they only received it on yesterday. what actually happened here? I do Have the RMA number. if any asus team member contact me I can share it. first of all I sent the motherboard for replacement on september 7 2024 and I received it after 16 days. I worked on that motherboard for 25 days and one night it automatically shut down and didnt turn on. I dont know asus really sent a replacement or repair the motherboard and sent it back to me. then after that I sent again on October 5 and till this date, still there is no update. Im out of my main work because of this issue. 

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Jiaszzz_ROG
Customer Service Agent

Hello @sajan 

We apologize for the negative experiences you encountered during the repair process.
Since verifying specific repair progress and details requires personal information, which isn’t suitable for a public forum.
I’ve DM you, and kindly check the inbox at your convenience.

Thank you.