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ROG X670E-I serial number already registered

d0t
Level 7

I just bought a mother board on amazon. There is some issue with ram compatibility and i wanted to contact support about it. However, when i try to register the serial number, i got message 'serial number already registered'

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello @d0t 

Thank you for reaching out to us.
Regarding the registered serial number or repair request, may I ask if you have already contacted the original retailer, Amazon, for assistance?
Since further inquiries may involve verifying personal information, I have DM you and kindly checked the inbox at your convenience.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

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2 REPLIES 2

Jiaszzz_ROG
Customer Service Agent

Hello @d0t 

Thank you for reaching out to us.
Regarding the registered serial number or repair request, may I ask if you have already contacted the original retailer, Amazon, for assistance?
Since further inquiries may involve verifying personal information, I have DM you and kindly checked the inbox at your convenience.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

d0t
Level 7

Issue soved after sharing purchase informations by DM. Thanks!