I have been using the product since June 2023. In this year on August (2024), it suddenly stopped working after turning off the pc regulary. Next day when I tried to open the PC, nothing happened. Polymo RGB is working fine but when I press the power button either on the board or on the case, nothing happened, it just didn't work. I used the clear CMOS button, unplugged the BIOS battery and waited for a while with the UPS turned off for maybe 5 minutes then tried to open the PC, and, voila, it works. I thought the problem is resolved. After using for a few hours, I put the PC to sleep, then I came back to continue working, and it didn't open again. OK, at least I know the solution, and I thought that it is obviously a BIOS version problem, I decided to use the board until the next BIOS release. After the release, I upgraded my BIOS software but it didn't solve the problem. I decided to send the board to the service center, before sending, ethernet stopped working, on the Device Manager, it seems the Ethernet Controller but no driver it says and driver can't be found on the web or Armoury Crate app. Anyway, I sent to the service. After one week, they responded me that the problems are resolved. I re-installed the board, everything seemed fine, I used maybe 2 days then same things... I directly went to the service center, asked them if they had any other solution for the problem or they were to apply same solutions. They said they will apply same solutions. Then I asked if they can replace it with a new one because it was obvious that I was going to have the same problem again after using the product maybe 2 days after re-installing. They rejected. I called Asus Turkey and they said that to replace a product, I need to send the product to the service 3 times and in these 3 times there should be the same part replacement for changing the board with a new one. Funny, ha? 🙂
Hey Asus, this is a motherboard. You must understand that it is really hard for me to unplug everything and dismantle it, send it to the service and then go to take it back in the fu..ing Istanbul traffic jam and then re-install it. I've spent 4 days total now to fix a problem on my board. I can understand that kind of procedures for anyone but I have been a loyal customer to you for years. Almost my whole system is ASUS, at least I expect you to say that we must please this customer. Unbelievable. I bought one of the top boards to avoid that kind of problems and use it for years but here I am trying to solve the problem for more than 3 months. Now I am waiting for the ethernet to stop working again for the third time because the BIOS problem is already there, power button not working and I always need to clear CMOS, unplug the BIOS battery when I want to open the PC. Amazing work ASUS, thanks for making me aware. I think I will never buy another ASUS product again.
I wrote this message to inform you about the issue because I hope you may think changing the repair procedures for the problem or rules for replacement, so that other people who are using the same product and having the same problem can easily and happily solve their problems.
