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ROG STRIX Z790 E: Sometimes not turning on.

PSZero
Level 7

Good day.

Recently I've been having some problems with my motherboard:

once a month (since 2 months ago) the motherboard booting on at random: What happens (more or less) is, if I press the power on button and the system does not turn on, the ROG LOGO is turned on, but the system does not turn on.

then, after some minutes (like 20) it start itself alone and boots normally, from that moment the PC turns on and off normally, until another day (can be after one week or two) happens the same.

I updated bios to the latest version.

I feel that maybe the motherboard has static, but I don't really know and I don't know how to get rid of it.

Even if my motherboard still in warranty, as I bought it from amazon from outside the USA, Asus refuses to help me with warranty.

Awaiting your kind comments.

 

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @PSZero 

Thank you for reaching out to us.
Could you kindly confirm whether you are currently using the ROG STRIX Z790-E GAMING WIFI or ROG STRIX Z790-E GAMING WIFI II and if the issue you described occurred after any specific hardware or software changes, such as updating Windows or installing a new SSD?
Based on your description, the system powers on but takes an extended time to complete POST, which could be caused by abnormal BIOS settings or a hardware issue. 
We recommend clearing CMOS first, ensuring no XMP profiles or manual BIOS settings are enabled. Please also disconnect all external devices from the motherboard ports and check the boot status again. 
If necessary, remove all SSDs and HDDs, including the system drive, to verify whether the system can boot into the BIOS. This will help further isolate any potential hardware issues.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.