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rog strix z790-e gaming wifi not booting

dchs59rmi
Level 7

‎06-20-2023 03:03 AM

My motherboard isn't booting, and I'm probably sending it back, but I wanted to double check it's not another issue.  I've attached all power connectors to the board and the left side of the board has an LED under the logo thing that lights up but nothing else. 

I've removed everything including the CPU, but there's no beep, no error codes (Q-CODE) in the segmented display... nothing.

So my question is:  Should the Q-CODE leds power up and show something even with no CPU attached?

Advance thanks.

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Jiaszzz_ROG
Customer Service Agent

‎06-26-2023 08:23 PM - edited ‎06-26-2023 08:26 PM

Hello, @dchs59rmi 

I apologize for any inconvenience caused by the delayed response, as there have been consecutive holidays at our location in recent days.
The motherboard's Q-CODE (also known as POST Code) is a troubleshooting tool used to display the system's status and error codes during the boot process. It is typically displayed in the form of numbers or letters on the motherboard.
If you have removed all devices, including the CPU, there should not be any codes displayed, as it is unable to power on and self-test.

Thank you.

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