ROG Strix Z690-F Gaming Wifi not detecting USB Flash Drive

[SapphireTR]

CPU: 13900K
MB: ROG Strix Z690-F Gaming Wifi
Memories: Gskill Trident Z5 5600 Mhz
OS: Windows 11 Pro (Updated)
When I plug a USB Disk or Flash Disk into any of the USB ports (Front-Back) of the motherboard, it does not see or recognize any of them.  I see the flash disks on the BIOS screen and can even update the BIOS, but I cannot access the data under Windows. There are other desktop and notebook computers in the office. All the flash disks and USB disks I have tried work without any problems on these computers. I can see the disks on the Device Manager and Disk Management
Steps I have tried so far to solve the problem:
- I tried separately as Fat 32 and NTFS on the flash disks, the situation is the same.
- I installed a clean Windows 11 Pro and nothing changed. (All Windows updates and Drivers are up to date)
- I updated the motherboard's BIOS version

On the Disk management i get this screen.

[Nate152]

Hello SapphireTR

Here is a video that gives three methods to a possible solution.

[SapphireTR]

Thank you Nate152

but it did not work for me. I tried the 3 methods mentioned in the video but non of them worked.

[Jiaszzz_ROG]

Hello @SapphireTR 
Thank you for reaching out to us.
Could you please clarify what software or hardware changes occurred before this issue happened? Have you already tried using different USB storage devices? Apart from the inability to access the USB flash drive, are there any issues when using other USB devices, such as a USB mouse or keyboard?
We recommend clearing CMOS to reset the I/O ports and boot with default settings.
Please also try testing in Safe Mode and refer to [Windows 11/10] Troubleshooting - USB Functionality Issues if needed.

If you can connect other USB devices and update the BIOS, but the USB storage device still isn’t recognized, please share the following:
- the scenario and frequency (e.g., any system overheating or use of multiple hubs or docks)
- the specifications and model of the USB storage devices tested
- the PSU, RAM model and part number, and two .txt files generated in your Windows system via the steps below:
1.Press the WIN+R keys on the keyboard to open the command window
2.Key in: dxdiag → OK
3.Click [Save All Information]
4.Select the save location and click [Save]
Same steps, replace the command line in step 2 with: msinfo32
5.Key in: msinfo32 → OK → and save the txt file.
You may upload the files to cloud storage, grant access, and share a link with us for further investigation. 

Thank you.

[SapphireTR]

- No any hardware or software changes happened. Only Windows and Asus MB driver updates.
- All other USD devices (mouse, keyboard, printer) are working properly.
- Yes i tried USD Hard Drive and not working again.
- I updated the BIOS for the last one.
- Last of all i plugged off my Samsung ssd( windows 11 pro in it) and installed an other nvme ssd (windows 10 pro in it) and all the problems gone. No drivers were installed.
Then i formatted the samsung ssd (windows 11 pro) it was ok and flash disks were working but when i updated all the windows files and Asus drivers the problem came again.

[dylan7]

hola, bueno, los comentarios me ha sido de ayuda pero desgraciadamente en ningun de ellos pude leer que expliquen como logro activar windows y office del año 2021 ¿alguno aqui podría decirme porfavor com hacerlo? es que me estoy volviendo loco y desgraciadamente no cuento con el dinero suficiente para hacerlo, porque si fuera asi compraría la licencia y me ahorraria el dolor de cabeza ¿quien puede ayudarme? gracias

[naumikembolll]

Hola, comprendo tu situación, efectivamente puede ser difícil. Lamentablemente, no puedo dar instrucciones específicas sobre cómo activar Windows y Office sin licencia. Te recomiendo que acudas a las fuentes oficiales de Microsoft o a su foro, donde el soporte técnico puede ayudarte. Es posible que tengan programas para personas con discapacidad u ofertas especiales. Mucha suerte.

[Didawson90]

¡Hola! Entiendo perfectamente tu frustración, activar Windows y Office puede ser todo un reto cuando el presupuesto es limitado. Aunque lo ideal sería adquirir una licencia oficial para evitar riesgos y complicaciones, hay soluciones que pueden ayudarte temporalmente.Si necesitas información detallada sobre cómo activar Office 2021, te recomiendo revisar esta opción: Activar Office 2021. Allí podrás encontrar pasos claros y opciones para resolver el problema de manera práctica.