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ROG Strix Z690-E Power won't boot after firmware upgrade

aumatto
Level 7

G'day All, 

So I was updating the firmware on my Z690-E WiFI Black motherboard and everything went fine etc, rebooted and just black screen.. tried the flashback option no luck.. does anyone know where we can get the motherboard firmware or boot rescue kit? the board is literally 2 months out of warranty.. 😞 thanks all 

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2 REPLIES 2

inge70
Level 13

Have you already performed a BIOS/UEFI reset (see manual)?

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

Jiaszzz_ROG
Customer Service Agent

Hello @aumatto 

Thank you for reaching out to us.
Could you clarify which firmware you updated—was it the Intel ME firmware, BIOS, or another type of firmware? If it was a BIOS update, did you use the EZ Flash utility or the USB BIOS FlashBack?
When the system fails to boot, do any Q-LED indicator lights solid? Are the CPU fan and motherboard RGB lighting functioning?
Have you tried clearing CMOS or performing the USB BIOS FlashBack process multiple times to see if there is any improvement?

If the above steps do not resolve the issue and the system still fails to boot with minimal components (CPU, RAM, and PSU only), we recommend contacting your retailer or local customer support to arrange a repair inspection.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.