12-12-2024 06:55 PM
G'day All,
So I was updating the firmware on my Z690-E WiFI Black motherboard and everything went fine etc, rebooted and just black screen.. tried the flashback option no luck.. does anyone know where we can get the motherboard firmware or boot rescue kit? the board is literally 2 months out of warranty.. 😞 thanks all
12-12-2024 09:39 PM
Have you already performed a BIOS/UEFI reset (see manual)?
12-16-2024 05:51 PM
Hello @aumatto
Thank you for reaching out to us.
Could you clarify which firmware you updated—was it the Intel ME firmware, BIOS, or another type of firmware? If it was a BIOS update, did you use the EZ Flash utility or the USB BIOS FlashBack?
When the system fails to boot, do any Q-LED indicator lights solid? Are the CPU fan and motherboard RGB lighting functioning?
Have you tried clearing CMOS or performing the USB BIOS FlashBack process multiple times to see if there is any improvement?
If the above steps do not resolve the issue and the system still fails to boot with minimal components (CPU, RAM, and PSU only), we recommend contacting your retailer or local customer support to arrange a repair inspection.
Thank you.