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ROG Strix X670E-F WiFi stopped working

slavko17
Level 7

Hello, I'm having issues with my Strix X670E-F MoBo. For over a month of usage everything was fine. Today I was cleaning the PC, together with cleaning the contacts on the GPU etc. After plugging everything back in, my Windows wouldn't boot correctly. There was black screen, and AIO fans were spinning at 100%, while other fans were spinning very slowly or wouldn't spin at all! UEFI, Windows Recovery and Safe Mode was working just fine. At first I thought it was an issue with the discrete GPU, but the problem wasn't solved after removing it. Sometimes it would boot properly, but when I plugged in something into the rear USB ports - again, black screen, AIO fans at 100% and no response to power button - only using the PSU switch would cause the PC to turn off. I even reinstalled Windows - didn't help. Only by accident I discovered, that at some point fresh Windows disabled the WiFi and Bluetooth module, as apparently they were faulty. Installing Bluetooth drivers made it functional, but WiFi drivers caused it to go into black screen and then it wouldn't boot at all after reset. Then I disabled the WiFi module in UEFI and everything else is now working flawlessly. Did anybody else has/had such strange issue? If so, are there any other solutions other than disabling WiFi or RMA'ing the motherboard? I have the newest 2207 UEFI, and yes I tried resetting the UEFI to default settings.

 

My PC specs:

Asus ROG Strix X670E-F Gaming WiFi

AMD Ryzen 7 7800 X3D

Kingston FURY 64GB (2x32GB) 6000MHz CL36 Beast RGB EXPO (slightly OC'd to 6400MHz and CL32)

MSI GeForce RTX 4080 Super

PSU: MSI MPG A1000G 1000W

 

176 Views
5 REPLIES 5

Jiaszzz_ROG
Customer Service Agent

Hello, @slavko17 

We recommend referring to the ROG STRIX X670E-F GAMING WIFI user manual to recheck that all hardware and power cables are correctly installed.
Could you please confirm that how did you verify that the Wi-Fi and Bluetooth modules are disabled?
When you install the Wi-Fi driver and it causes a black screen and prevents the system from booting after shutting down (are any Q-LED indicator lights on?), what is your current method for resolving the issue?

According to the official website, the latest BIOS version is 2007, and there is no version 2207.
Kindly recheck the BIOS version and install the version provided on the website to ensure security and stability.

If the issue persists, please share an image of the BIOS main page and a complete video recording of the problem to help us better understand your issue.
This should include the MB and PSU connection status when shutting down, a description of the anomalies after booting up, the black screen and inability to restart after installing the Wi-Fi driver, and the black screen caused by inserting a USB device that leads to an inability to shut down, etc.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

slavko17
Level 7

Hello, sorry for the late response!

>>When you install the Wi-Fi driver and it causes a black screen and prevents the system from booting after shutting down (are any Q-LED indicator lights on?), what is your current method for resolving the issue?

Currently the WiFi module is completely disabled in the UEFI, this is the only way I can boot into Windows (except Safe Mode), after installing the WiFi card drivers. When the system fails to boot, there are none Q-LED indicator lights on.

>>According to the official website, the latest BIOS version is 2007, and there is no version 2207.
Kindly recheck the BIOS version and install the version provided on the website to ensure security and stability.

Yes, I made a mistake - I meant the 2007 version, not 2207.

>> If the issue persists, please share an image of the BIOS main page and a complete video recording of the problem to help us better understand your issue.

I reenabled the WiFi card in the BIOS, and while it's on I am unable to boot into Windows. I've made a video of what happens:

https://photos.app.goo.gl/472NW2FKhdJTvHQu6

Q-LED lights cycle normally, from Red, through white, then green and then they go off completely. When the fans spin down, none of those are on.

 

Best Regards

Slavko

Jiaszzz_ROG
Customer Service Agent

Hello, @slavko17 

Thank you for the video and related information.
If the Q-LED indicator is not continuously on, it means the hardware self-test is in progress during boot.
Based on your video, the RGB lights turn on and the fans spin after powering on, but there is no display.
Besides checking if the monitor is powered on and cross-testing different connection methods, we recommend that you try a bare-board test in an insulated environment, remove the chassis, and only install the Ryzen 7 7800X3D, using integrated graphics for video output, along with RAM and PSU, to confirm if the issue still happens with minimal components.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Hello, @Jiaszzz_ROG

Display is working just fine, I can go into UEFI normally and the display is working there. Fresh Windows installation also has no problems. Problem starts when Windows is trying to boot up with WIFI drivers installed - there is this circle spinning, and then it goes into black screen and the fans spin down and RGB turns off (as in the video).

 

Best regards

Jiaszzz_ROG
Customer Service Agent

Hello, @slavko17 

Could you please confirm if you have installed the Wi-Fi driver from the official website for the corresponding OS version?
To install drivers and utilities through ASUS Support Site
If you have and the issue persists, could you record a video following these steps, as the previous video was not complete?
Start recording the video> Boot up and log in OS> Press "Win + R," type "msinfo32," and press Enter>Display the OS version and hardware specs> Go to Device Manager and check the current drivers> Download and install the Wi-Fi driver from the official website> Restart the system and show the boot failure issue> Demonstrate your current troubleshooting steps and the results> End the video recording.
And kindly share the record link, as it will help us better understand and address your issue.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂