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ROG Strix X570-E Gaming

SeaSickLED
Level 8

I have the following problem:

I built the following system in February 2021, with only the graphics card added in 2023:

BASE: ROG Strix X570-E Gaming (AMD X570 Socket) RAM: NVM GSkill Trident Z Neo, DDR4-3200 64 GB CPU: Ryzen 9 5900X 12 Core GPU: Nvidia GeForce RTX 4090 PSU: ROG Strix 1000G

Initially, I experienced severe issues with the computer—random crashes every few minutes. These crashes could occur anywhere, from the BIOS to after 3-4 hours of operation. However, most crashes happened within 5-15 minutes. I spent several weeks looking for a solution, and ultimately, only one measure helped: resetting the CMOS. Since then, the computer ran problem-free for over three years. Until the day before yesterday. I updated to the latest BIOS version via AI Suite 3 (EZ Update) to version 5013.

Since then, the problem has returned. I have already reset the CMOS, but it didn’t help.

Here’s what I’ve tried so far:

  • CMOS reset without a battery change (only pin-bridging)
  • Disabled C-State for the CPU
  • Turned off PBO optimization for overclocking.

Without posting my BIOS settings (I don't want biased answers), which BIOS settings should I use? I don’t need overclocking; I just want a stable system for my configuration.

I would be very grateful for any tips or links.

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5 REPLIES 5

Jiaszzz_ROG
Customer Service Agent

Hello, @SeaSickLED 

May I ask which BIOS version you updated from to 5013?
We recommend re-flashing BIOS version 5013 or considering rolling back to version 5003 or your previous version to see if this resolves the issue.

If the problem persists after updating 5013 again, could you please record a video following these steps to help us better understand your situation?
Start recording> Boot and enter BIOS, showing the main page clearly> Shut down and clear CMOS> Reboot, enter the system, and open the CPU, GPU, and hardware temperature monitors> Capture the PC's state during random crashes (e.g., whether the fans keep running or the system shuts down completely)> Demonstrate your current troubleshooting steps and results> End recording.

Additionally, please confirm:
- Under what conditions do random shutdowns occur? For example, running two specific software applications simultaneously or reloading a particular game after 15 minutes, etc.
- the RAM part number and installed slots as well, SSD/HDD currently installed, the OS version and OS build

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Hello,

unfortunately, I don't remember the last version number. Last BIOS Version must have been flashed in 2021.
I flashed the BIOS again with 5013, it has not changed the issue.
I also tried different BIOS settings without success.
What helped a bit: I deactivated the AI overclocking in BIOS. This causes the crashes to come not so often, but they still occur at totally random times - sometimes windows is just in idle mode. The PC may also crash in the BIOS screen, so the issue has nothing to do with Windows 11. At the moment the last crashes occured after 10 and after 23 hours. What is very significant: at the moment of each crash all coolers are going to full power. This is very confusing, since the cooling works well, the CPU is always under 40° C.

RAM:
Screenshot 2024-06-04 111558.png

SSD:

ssd.png

Windows 11, Version 23H2 (Installed on 29.1.2024).

I still suspect the error lies somewhere in the BIOS settings. The system had been running stably for years before this.

Jiaszzz_ROG
Customer Service Agent

Hello, @SeaSickLED thank you for the promptly reply.

Could you clarify if the "crash" you described is related to lagging, fan speed reaching maximum, and then returning to normal operation after 5–15 minutes, or is it a black screen with no display?
As it seems that disabling AI overclocking may help, may I ask if the crash persists if you boot into the system with default BIOS settings after clearing CMOS?
We would like to gather more details about the "crash" scenario (aside from fan operation).
If the crashes occur randomly and are difficult to capture, could you share a recording of the crash, including how long it takes to recover or any steps to restore normal operation?
Meanwhile, kindly attach a full screenshot of the crash report from "Control Panel" > "System and Security" > "Security and Maintenance" > "Reliability Monitor" and confirm under what circumstances the crashes have occurred so far, such as running two specific programs simultaneously for 15 minutes.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Hello Jiaszzz,
a first quick answer:
The "crash" is a black screen with no display which stays black forever. In the same moment the fans speed reaches maximum and stays at maximum. Fun fact- if some music was played (Spotify or YouTube), the music is still played for a while.

For answering of all of the questions I need a couple of days to collect the data. I will follow your instructuins. Please do not close this thread. "I'll be back."

Jiaszzz_ROG
Customer Service Agent

Hello, @SeaSickLED 

Sure, please feel free to update anytime, and providing more detailed context and video will help us better understand your issue.
Based on your description, if the problem persists after ruling out BIOS overclocking as the cause of system instability, we recommend testing in Safe Mode to see if random crashes occur or try cross-testing with other system drives.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂