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ROG STRIX B760-F GAMING WIFI - Won't start

dum0nster
Level 7

Hello everyone,

 

Earlier today, my PC shut down out of the blue and refused to turn back on. I assumed it was a problem with the PSU so I went and bought a new one, assembled everything and the problem seemed sorted.

After a bit I stepped away from the PC and when I came back it had rebooted and had that "F1 to load defaults" option on screen. I grew weary but it then booted and worked normally.

A bit later I stepped away again and when I came back it was completely off and it won't turn on.

The RJ45 led blinks and I'm able to do a BIOS flash through the back port (at least the led back there indicated so). Other than that, nothing happens when I press power (I also bought a new case so that switch is brand new) or short the two power pins with a metal piece.

I've tried clearing the CMOS, removing everything attached to the motherboard, switching\removing memories and so on (I'm an IT support guy so I went though the obvious).

Any tips or suggestions before I send this into the warranty realm?

 

Thanks

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @dum0nster 

Thank you for reaching out to us.
May I ask if there were any hardware or software changes made prior to the boot issue, such as a BIOS update or the installation of a new drive? When the boot failure occurred, were any Q-LED indicators solid on?
Based on your description, we recommend referring to the ROG STRIX B760-F GAMING WIFI user manual to ensure all hardware is correctly installed, including verifying that there are no bent CPU pins. 
Additionally, please attempt a minimal hardware configuration test by removing the case and installing only the CPU (using integrated graphics output if supported), the CPU cooler, a single RAM module in the DIMM_A2 slot, and the PSU on the motherboard. Then, check if the system can boot into the BIOS.
If you decide to proceed with a repair, please contact your place of purchase or local support team for further assistance.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.