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ROG Strix B650-A Wi-Fi problem

hirwani1
Level 7

I have been experiencing a strange issue with my Wi-Fi for the past few days. When I start my PC, the Wi-Fi works correctly, but after about 10–15 minutes, it stops detecting any Wi-Fi networks, and the LAN connection also stops working.

Do you have any ideas on how to troubleshoot this issue? I have already installed the latest driver version from the ASUS website, and the BIOS is updated.

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @hirwani1 

Thank you for reaching out to us.
May we ask if your other devices, such as smartphones or laptops, can connect to the Wi-Fi signal or Ethernet network at the same time? If they cannot, we recommend contacting your ISP to verify the network service and status.
If this issue is specific to your ROG STRIX B650-A GAMING WIFI and other devices are unaffected, could you provide more details about the circumstances in which the issue occurs, such as whether it happens after 10 minutes of heavy use? How long does it take for the issue to resolve, and does restarting the system help address the problem?
For the LAN problem, what is the status of the LAN indicator lights at the time of the issue, and have you tried cross-testing the LAN cables?

For wireless network issues, have you attempted to use the Wi-Fi troubleshooter?
Please also refer to the following FAQs for additional troubleshooting steps:
[Motherboard] How to fix the cable network problems of Motherboard – Troubleshooting
[Motherboard] Troubleshooting - How to fix Motherboard WI-FI connection issues
Fix Wi-Fi connection issues in Windows
Additionally, we recommend checking your router settings for any firewalls or service filters, as well as ensuring the router firmware is up to date.
To help us better understand your situation, please provide more detailed information, such as screenshots of error messages or a video of the issue occurring.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.