rog strix b450-f gaming ii. help needed! no audio when plugging headphones into either jack.

[ysbrand]

I'm on windows 11 pro version 24h2.

things i tried:

- unable to find realtek in startup apps

- unable find realtek in device manager, realtek universal audio service or rtkauduservice64.

- i have reinstalled the Realtek Audio Driver (SSIII) V6.0.1.9359 For Windows 10/11 64-bit multiple times. which didn't fix the issue.

Please help me!

[Jiaszzz_ROG]

Hello @ysbrand 

Thank you for reaching out to us.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
What is the brand and model of the headphones you are currently using, and are they connected to the audio ports on the back panel of the motherboard or the audio ports on the chassis?
Have you already tried cross-testing with other audio devices, such as speakers, or using different audio ports?
We recommend referring to the following two FAQs and following the provided instructions to further troubleshoot the issue:
[Motherboard]Troubleshooting-Audio with no sound
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems

Thank you.