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ROG Mothrrboard warranty incorretly expired in ASUS system

CnSky
Level 7

I purchased a ASUS ROG Strix X570-I GamingMainboard Sockel AM4 on the 19 April 2022 per my proof of purchse recept and the unit has a 3 year warrnaty to 18 Apil 2025. I can share the proof of purchase is requested.

The ASUS site states the warranty is expired as it is incorrtely using the date 11 Aug 2021 as the purchase date with expiry of 10 Aug 2024.

I need this correted as the board is experiencig some issues and need to raise an RMA.

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello @CnSky 

Thank you for reaching out to us.
According to How to inquire Warranty Status guide, if the user can’t provide the effective purchase invoice of the product, the product warranty will start from the date of device delivery according to the product S/N.
Therefore, kindly refer to the section titled "How to upload the purchase invoice" in the provided link to update your warranty information.
Meanwhile, if you encounter any issues or have concerns during the repair process, please feel free to DM me with the product serial number and relevant information, as it may involve personal data verification.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @CnSky 

Thank you for reaching out to us.
According to How to inquire Warranty Status guide, if the user can’t provide the effective purchase invoice of the product, the product warranty will start from the date of device delivery according to the product S/N.
Therefore, kindly refer to the section titled "How to upload the purchase invoice" in the provided link to update your warranty information.
Meanwhile, if you encounter any issues or have concerns during the repair process, please feel free to DM me with the product serial number and relevant information, as it may involve personal data verification.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.