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ROG MAXIMUS Z790 HERO/I9-14900K/RAM64GB Blue screen.

anestispapgr
Level 7

Hi to all,

I build this PC and i thought that is the best but i have blue screes all the time even if i'm using Excel only. 

Can someone help?

Below system's info. (No graphic Card)

THANKS 

System Information Report

Operating System Microsoft Windows 11 Pro
Processor Intel(R) Core(TM) i9-14900K
Graphics Card Intel(R) UHD Graphics 770 (2.0 GB)
Memory 57.9 GB Free (63.7 GB Total)
Monitor Generic PnP Monitor (2560 x 1440 @ 60 Hz)
Disk Storage 1576.1 GB Free (1862.9 GB Total)
Audio Sonic Studio Virtual Mixer
Motherboard ASUSTeK COMPUTER INC. (ROG MAXIMUS Z790 HERO)
Organization NULL
Operating System
OS Name Microsoft Windows 11 Pro
OS Version 10.0.22631
Product ID 12330-85495-25487-LK948
System Up Time 02/10/2024 00:59:35
Internet Explorer Version 11.1.22621.0
Microsoft DirectX Version 9.0c(4.09.00.0904)
OpenGL Version 10.0.22621.3672 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 154 MB
Status OK
Central Processor
CPU Name Intel(R) Core(TM) i9-14900K
Number of logical processors 32
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 3200 Mhz
Max Clock Speed 3200 Mhz
Voltage 0.9V
External Clock 100 Mhz
CPU ID Intel64 Family 6 Model 183 Stepping 1
Socket Designation LGA1700
L1 Cache 384 KB
L1 Cache 256 KB
L2 Cache 16384 KB
L3 Cache 36864 KB
L1 Cache 512 KB
L1 Cache 1024 KB
L2 Cache 16384 KB
L3 Cache 36864 KB
Motherboard
Model ROG MAXIMUS Z790 HERO
Manufacturer ASUSTeK COMPUTER INC.
BIOS Name 2301
BIOS Vendor American Megatrends Inc.
SMBIOS Version 2301
BIOS Date 22/05/2024
BIOS Features
PCI is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
BIOS ROM is socketed Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported Yes
Int 13h - Japanese Floppy for Toshiba 1.2mb (3.5, 360 RPM) is supported Yes
Int 13h - 5.25 / 360 KB Floppy Services are supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 5h, Print Screen Service is supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
Int 10h, CGA/Mono Video Services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
Memory Resource
Total Memory 63.7 GB
Used Memory 5.8 GB
Free Memory 57.9 GB
Memory Usage 9%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 1
Device Locator Controller0-DIMM1
Capacity 32.0 GB
Speed 4800 Mhz
Manufacturer G Skill Intl
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM
Physical Memory
Memory Bank BANK 0
Description Physical Memory 3
Device Locator Controller1-DIMM1
Capacity 32.0 GB
Speed 4800 Mhz
Manufacturer G Skill Intl
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM
Disk Drives
Name Samsung SSD 990 PRO 2TB
Media Type Fixed hard disk media
Capability 1863.0 GB
Interface Type SCSI
Partitions 2
Total Cylinders 243201
Total Heads 255
Total Sectors 3907024065
Total Tracks 62016255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
IDE Controller
Name Standard SATA AHCI Controller
Manufacturer Standard SATA AHCI Controller
Status OK
Video Adapter
Name Intel(R) UHD Graphics 770
Video Processor Intel(R) UHD Graphics Family
Manufacturer Intel Corporation
Video Architecture VGA
DAC Type Internal
Memory Size 2.0 GB
Memory Type Unknown
Video Mode 3840 x 2160 x 4294967296 colors
Current Refresh Rate 60 Hz
Driver Version 32.0.101.6078
Driver Date 13/09/2024
Monitor
Name Generic PnP Monitor
Screen Height 2160
Screen Width 3840
Status OK
Wi-Fi
Product Name Intel(R) Wi-Fi 6E AX211 160MHz
Service Name Netwtw14
Manufacturer Intel Corporation
MAC Address DC:46:28:4D:12:CD
Ethernet
Product Name Intel(R) Ethernet Controller I226-V
Service Name e2fnexpress
Manufacturer Intel
MAC Address E8:9C:25:6B:DF:DF
Sound Device
Name Sonic Studio Virtual Mixer
Manufacturer Nahimic
Status OK
Sound Device
Name Realtek USB Audio
Manufacturer Realtek
Status OK
Sound Device
Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
Mouse
Name USB Input Device
Manufacturer (Standard system devices)
Buttons 0
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name USB Input Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name Intel(R) USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name ITE USB Connector Client Device
Manufacturer ITE
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @anestispapgr 

Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
Incorrect installation or configuration of software, drivers, or faulty hardware installation or hardware failure can potentially cause a blue screen error.
We recommend first removing any recently installed software or disconnecting newly connected external devices to rule out any potential causes.
Please also refer to the steps outlined in [Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) for further guidance.
If the issue persists, please share more details, including the blue screen error code and your installed hardware specifications, so we can help further investigate the issue.

Thank you.