Hey guys. not sure if my motherboard is faulty or something i am unable to load any direct x 12 games with factory default settings on my 13900k. i have to down clock to 54x and under volt the cpu or else any direct x 12 game i run says out of video memory. also if i bring my undervolt lower than -0.05 my system is unstable and will not boot into windows. other users with same mobo ive searched are going as low as - 0.15 and average of -0.08 but if i go to -0.06 my system is unstable.i searched a few other threads and posts about the out of video memory issue a lot of people said gigabyte and msi put out a bios patch that fixes a issue with the cpu and gpu communicating will asus put one out as well?
Also changing the core ratio in intel XTU from 55x to 54x works as well in correcting the out of video memory issue
Other troubleshooting ive tried before going through downlock and under volting are:
one stick of ram each slot. alternating ram sticks
uninstalling and reinstalling all dx12 games,
Restarting computer,
Booting in safemode, running DDU, Disconnecting ethernet, installing nvidia drivers manually, rebooting system
Refreshing windows since direct x 12 is tied to windows
Reinstalling windows fresh, /Formating drive entirely and wiping everything leaving zero residual files
(this is a copy of my post on r/asus and r/intel
https://www.reddit.com/r/ASUS/comments/16o8p3n/having_to_underlock_and_undervolt_my_cpu_for_out/
https://www.reddit.com/r/intel/comments/16wd0tu/having_to_underlock_and_undervolt_my_cpu_for_out/i can stress test the cpu running all default clocks, on cinebench or aida 64. and prime 95 now. without any issues in stability, with stock settings.
Games i am testing and getting out of video memory issue on, either at launch or when it starts to load
Warhaven, The First descendant ( both on steam ) Texas Chainsaw massacre ( xbox game pass) Fortnite in Direct X 12, and Call of duty Modern warfare 3(2023) so far are the only games ive found that have given me this issue. but researching it others are having issues with different dx12 games.
I can fix warhaven by going into the config file and turning dx12 to false and it runs and plays fine with out any need for under clock or under volting.
The other games i mentioned require me to under clock at least from 55x(auto by bios) to 53x via xtu or in bios
other users ive found with the same issue : https://www.reddit.com/r/buildapc/comments/11uftum/comment/k0q8pwn/
https://www.reddit.com/r/intel/comments/13o29w5/13900k_will_no_longer_run_dx12_games_crashingctds/
Intel was unable to reproduce my issue, but offered me a RMA with cross shipping options. this happened on 10/12/23
Issues didnt occur and i thought it was all fine. till Recently as of 12/11/23 the issue has now started again
I dont think its my CPU having a issue anymore as ive found more users on reddit stating they are having identical issue i am having with same exact motherboard, and their only solution was for me to return my mobo and change companies. so i was hoping posting on here, we can get a engineering team to release a bios fix or something to correct the issue like other companies have done.- (ill post the link to the firmwares released by MSI and Gigabyte that fixed the issue for their boards once i locate it. )
Hello, @Snuggle
Thank you for the prompt reply. However, please refrain from discussing experiences shared by other users to avoid any potential misinterpretation.
Meanwhile, please be aware that posting too many external links or making too many comments in a short period of time may be automatically banned by the forum.
1. Could you confirm whether, when entering the system with clear CMOS and default BIOS settings, you encounter a "out of video memory trying to allocate a rendering resource" error prompt when running DX 12 games?
2. With the exception of Warhaven, do you need to modify the core ratio and lower the CPU voltage in the BIOS or XTU to run the games without problem prompts? What is the actual undervolt value to ensure game startup without issues?
Could you provide a detailed video recording of both scenarios?
This includes recording any abnormalities after resetting to default settings and manually adjusting parameters that enable game execution.
For the "out of video memory..." error prompt, could you please provide the current driver version and VBIOS version of your graphics card? Screenshots would be helpful.
Does the issue persist when using integrated graphics after removing the Nvidia RTX 3090 GPU?
Please also confirm if the Nvidia RTX 3090 GPU is installed in the PCIEX16 (G5)_1 slot and check if other PCIe slots are occupied, trying to lower the game resolution or cross-testing with another GPU.
Regarding memory, the part number CMH32GX5M2B6000C30 is not listed in the QVL for the ROG MAXIMUS Z790 HERO.
We recommend cross-testing with memory modules from the QVL and installing them in the DIMM_A2 and B2 slots as memory-recommended slots.
Thank you.
Hello, @Snuggle
We recommend updating to the latest BIOS version 1801 released on December 22, 2023, and clearing the CMOS before checking again.
If the issue persists, could you please specify the complete manufacturer brand and model of your RTX 3090?
Have you tried removing the GPU and using the integrated graphics to see if the issue is resolved?
To better understand your configuration and the context of the issue, could you please provide the requested video?
Thank you.
