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ROG Maximus Z790 Dark Hero USB-C not working with Corsair 5000d case

spiroskg
Level 8

Hello, 

Recently I purchase the ROG Strix Dark Hero motherboard when I plugged in the usb-c front cable from corsair 5000d case it doesn't work but when I plugged from my older lian li case it works both are USB 3.1 Type C. Is this motherboard USB20G_C9 specification compatible with USB 3.1 Type C ?

Thanks

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @spiroskg 

As per the front panel port specs found in the ROG MAXIMUS Z790 DARK HERO user manual, the front side ports may accommodate a single USB Type-C connection, which is in line with the possible specifications of the Corsair 5000D case.


We may rule out motherboard issues in the meantime since you have cross-tested with the other cases and have only detected irregularities with the Corsair 5000D case.
If you have verified the connection, updated the BIOS, and cleared the CMOS, and yet the issue persists, we recommend cross-testing with different USB devices to confirm the functionality of the ports on the case.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂