Rog maximus z690 formula vrm replacement

[Angeljr8704]

Just realized after getting ready to put my new pc together might have an issue, I've tried reaching out to see if I have one of the defected vrm watercooling blocks, from the looks the block has y2223 etched on it, but can't get response on steps to either se d in for replacement or if possible to be sent a replacement made of copper, any help guys??

[Jiaszzz_ROG · Accepted solution]

Hello, @Angeljr8704 

May I ask if you are experiencing any issues with your newly purchased motherboard, and have you contacted your dealer to verify?
Since further assistance requires verifying the product serial number and contact information, I just DM you. 
Kindly check your inbox at your earliest convenience.

Thank you.

[Angeljr8704]

Thanks, yes in was able to get in contact with someone sort of about replacing the vrm waterblock, but have now received 5 emails stating thanks for contacting us and opting out for the self help we will get back to you here's your case number but it's been 5 emails with progressive case numbers 

[Angeljr8704]

I think I  have a case number from them, but keep getting the run around, also I did verify with them about it still being under warranty and I was one of the boards affected, I don't have receipt as I bought it a long time ago and while traveling through a state

[Jiaszzz_ROG]

Hello, @Angeljr8704 

Thank you for your prompt response.
We have verified your customer service contact records, and our PM conversation has been updated on this matter.

Thank you.