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ROG Crosshair X670E Hero reboots randomly

pongo30
Level 7

 

I did this build late last year. Initially things seemed ok with an occasional random reboot here and there but not I get a reboot randomly typically once every 24 hours for no reason and without any warning. It is very frustrating and I cannot get any work done. Reboot is unrelated to what I am doing or what applications I have open.

CPU: AMD 7950X 16-Core
MB: Crosshair X670E Hero
BIOS: 2007 4/12/24
RAM: 2x32GB DDR5 5600 MT/s CL40 Kingston Fury (it is on QVL)
PSU: Seasonic Prime TX-1600
Case: Lian Li O11 Dynamic XL ROG Certified
Storage: 2 x WD_BLACK 4TB SN850X NVMe, 1x TEAMGROUP EX2 2TB 3D NAND TLC 2.5 Inch SATA III SSD
GPU: Asus TUF RTX 4090
Cooler: Corsair iCUE H150i Elite LCD XT Liquid CPU Cooler

I am losing my mind. Please help.

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @pongo30 

If the hardware and power cable connections are checked and the issue persists under default BIOS settings after clearing CMOS, we recommend promptly contacting the original place of purchase or the customer service in your country to arrange further diagnostic testing and repair.
ASUS Support
ASUS RMA
If you encounter any difficulties or concerns, please feel free to DM me with the serial number and detailed context at any time.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂