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ROG CROSSHAIR X670E HERO cant run EXPO after bios update 1709 and 1807

emkdrl07
Level 10

Hello, I was always using the computer with EXPO open. This morning the PC did not turn on, so I tried to close EXPO and the PC turned on. Later, when I enable EXPO again in the bios settings, I get a blue screen. This problem just started to happen. Sometimes it works with EXPO, it works fine for a certain period of time, but then one day it does not boot. I close EXPO and it works fine again. I did not make any changes to the hardware or software. I tested the RAM with memtest for 1.5 hours and no problems were found. What do you think might be the reason? Please help.

Windows Sürüm: Windows 11 Pro (23H2)

MB: ASUS ROG Crosshair X670E Hero

MB BIOS: 1807

CPU: AMD Ryzen 5 7600X

GPU: ASUS TUF 4070 Ti

Liquid Cooler: ASUS ROG Ryujin III 360mm ARGB

Mousepad: ASUS ROG Balteus Qi

Mouse: ASUS ROG Chakram X

Keyboard: ASUS ROG Claymore II

Memory: G.SKILL Trident Z5 Neo RGB DDR5-6000 CL36-36-36-96 1.35V 32GB (2x16GB)

Case: ASUS ROG Strix Helios

1,312 Views
9 REPLIES 9

Jiaszzz_ROG
Customer Service Agent

Hello, @emkdrl07 

Before updating to the 1709 and 1807 BIOS versions, which BIOS versions were successfully enabling EXPO?
May I ask for the part number of the memory you are currently using, whether it is listed in the ROG CROSSHAIR X670E HERO's QVL, and if it is installed in the DIMM_A2 and B2 slots as recommended in the user manual?


Please refer to the instructions in [Motherboard] How to query (CPU/memory) QVL List? and also check the "purchasing and installation guide" under the "Memory" section on the official website of the ROG CROSSHAIR X670E HERO's support page

Regarding memory overclocking in the BIOS, is it set to EXPO I or DOCP I?
Do the described issue persist if you clear CMOS and boot with the default BIOS settings in both BIOS versions 1709 and 1807?
Could you kindly provide images of the BIOS main page and all custom BIOS settings to help us better understand your configuration?

Thank you.

First of all, thank you for your interest. The information you requested is listed below.

If I remember correctly, it worked fine in versions before 1709. This problem does not always happen, for example, I activated EXPO now and it boots and works without any problems.

Yes, the memory is in the QVL list of the ASUS ROG CROSSHAIR X670E HERO motherboard (Picture 1). And yes, memories are installed in DIMM_A2 and B2 (Picture 2). I also showed the features of the memories with AIDA64 (Picture 3).

Yes, EXPO I is selected in BIOS.

Yes, I cleared CMOS and the problem persisted. But as I said, it doesn't always happen. It booted properly now. But I don't know what will happen in the future.

I added the BIOS images you requested (Pictures 4, 5, 6, 7, 8 and video 1). Are images and video enough? If you want another image you can tell me. Have a nice day.

*I also replaced the BIOS battery with a new one today.

Hey, today it did not boot with EXPO again. And I had to disable EXPO and now I'm using EXPO disabled. Please solve this problem as soon as possible.

Jiaszzz_ROG
Customer Service Agent

Hello, @emkdrl07 

Thank you for providing the images.
Could you please share a link or a cloud-based URL for the video part?
If possible, we suggest trying to reinstall the CPU, installing a single module in the DIMM_A2 slot, enabling [EXPO I], or cross-testing with different RAM modules or PSU to further isolate any potential issues.
Furthermore, may I ask whether you have another motherboard of the same model that also has boot issues (DRAM light on and 0D Q-CODE) or blue screen problems while enabling [EXPO I] with the 1807 BIOS and F5-6000J3636F16GX2-TZ5NR?

Thank you.

Hello,

I added the google drive link of the video 1. (https://drive.google.com/file/d/1un9XYmRM5GBbYEaVnb3Bgc41BXrtqaeu/view?usp=drive_link)
I did "Memory Context Restore" from [Auto] to [Enable] in BIOS settings. And I chose [EXPO II] and the problem does not occur for about 5 days. If it happens again, I will do what you said and get back to you.
I did not have the opportunity to try it with another motherboard.

Have a nice day.

Jiaszzz_ROG
Customer Service Agent

Hello, @emkdrl07 

Unfortunately, I am unable to access the relevant video due to the restricted permissions of the link you provided.

After verification by the relevant department based on your specifications:
F5-6000J3636F16GX2-TZ5NR, 7600X, BIOS version 1807, with memory overclocking settings enabled.
The system underwent 80 rounds of aging reboots and 3D Mark testing overnight.
Additionally, manual operations such as browsing web pages, watching online videos, and installing drivers were performed, during which no instances of blue screen or inability to boot occurred.

Could you confirm if the issue is resolved after setting it to EXPO II?
If so, we recommend maintaining the stable configuration for continued operation.

Thank you.

Hello,

Sorry, I restricted access. I have corrected it now, I would appreciate it if you try looking at the video again.
I was getting the blue screen only when the PC was starting up, and it didn't happen all the time, but sometimes. But after the PC was turned on, I never got a blue screen while surfing the web, playing games, 3D Mark testing or anything else.


Yes, I chose [EXPO II] and I did "Memory Context Restore" from [Auto] to [Enable] in BIOS settings. The problem does not occur for about 15 days.

Have a nice day.

Jiaszzz_ROG
Customer Service Agent

Hello, @emkdrl07 

Thank you for sharing the video, and I'm glad you were able to pinpoint the problem.
If you encounter any further difficulties or have any concerns, please feel free to start another discussion thread or PM me anytime.

Thank you.

Thank you for your interest in me. Don't worry, I will let you know if I have any problems 😉