For some reason my PC randomly freezes. Sometimes the screens go all black, sometimes it's a hard lockup where no input is registered, sometimes I get a BSOD. It's very strange because this machine has been very stable for the past two years or so and I've only started encountering this issue a couple weeks back.
GPU and CPU temps are fine so I'm confident I've ruled out temp issues.
I have tried:
A peculiar yet interesting finding: for some reason when I have task manager and/or HWiNFO running, the system crashes more frequently. The one time I didn't run either of those programs, the system managed to be stable for over 24 hours.
Any advice would be appreciated.
occasionally, when tools such as HWINFO are polling the system this can induce instability faster.
Firstly: enter the UEFI and select tools, run Memtest86 and see if the system can pass at complete defaults.
May I ask what specific software or hardware changes you made before experiencing this anomaly?
Checking the QVL list on the official website for the ROG Crosshair VIII Dark Hero shows that the specified model or part number you provide is not listed under the category of 3600 MHz memory.
Therefore, we suggest installing a single memory module in the recommended DIMM_B2 slot as stated in the user manual and reconfirming the problem, or try the memory listed on the QVL.
Additionally, the latest BIOS version released is 4501 as of May 23, 2023.
We also recommend attempting to update to the latest BIOS version and clearing the CMOS before rechecking the issue.
Please note that the official website release times may have a few hours of variation across different regions.
Updated BIOS to 4501, tried with a single RAM stick, and I still have the freezing issue.
For some reason the system works perfectly when it's not idle, however when there's no activity for at least a couple hours it just freezes and will accept no input at all. I'd always have to forcefully turn it off. No BSODs, no dumps.
Event viewer: The previous system shutdown at [time] on [date] was unexpected.
Power plan is set to max performance, not sure where else to look at this point.
Would appreciate any advice.
Based on your description, we would recommend cross-testing with other system disks or performing a Windows restore to rule out the possibilities of infection or insufficient disk storage.
Please ensure to back up your data to avoid any potential loss of important information.