10-14-2024 12:48 AM
Hi, have some problem whith motherboard. When i play in Sons of the Forest system can shutdown with yellow DRAM led flashing. Trying others game, Baldurs gate 3 and minecraft and it looks fine for me. For first day when i buy motherboard, i have another issue - dram can start after some trys of plug/unplug dram. I was tried HyperX, Geil, G-skill. Now system works fine and i played many games for this moment.
In logs we can see kernel power 41 63 error with BugcheckCode 0
Asus b350-f gaming
Ryzen 5 1600
Kingston FURY Renegade 4x8GB DDR4 PC4-21300 KF426C13RBK4/32
be quiet! System Power 9 500W
asrock rx 580 phantom gaming d
2 fans in and 2 fans out in a closed case
10-19-2024 12:49 PM - edited 10-19-2024 12:56 PM
Hello @Dalander
Thank you for reaching out to us.
May I ask if the descripted issue still occurs after removing and reinstalling the memory or in recent usage?
Regarding the Q-LED DRAM indicator being light, this suggests a memory issue.
Please refer to [Motherboard] ASUS motherboard troubleshooting via Q-LED indicators for guidance if needed.
If the issue persists, please share your current BIOS version and the results of booting with a single memory stick installed in DIMM_A2 after clearing CMOS to see if the problem still occurs.
Thank you.
10-21-2024 09:53 AM
Hi @Jiaszzz_ROG
"May I ask if the descripted issue still occurs after removing and reinstalling the memory or in recent usage?" - yes
I was do all installation like in quied. Tryed 1, 2 and 4 installation configurations. Use 3 different ram, g-skill, hyperx, geil. With DOCP and without.
Now i have 6231 BIOS version, also tryed 6042. Clearing CMOS and installation in DIMM_A2 not helped.
Sorry for my english, trying my best 😃
10-23-2024 11:48 PM
Hello @Dalander
We would like to confirm whether the issue you’re experiencing is that the system occasionally shuts down during use, with the DRAM Q-LED indicator lighting up, or if it fails to boot from a cold start with the DRAM Q-LED indicator on.
If it’s the former, please try using the Windows Memory Diagnostic tool to test the memory and check for any error reports.
If it’s the latter, we recommend checking for any dirt, damage, or abnormalities on the memory slots or the memory contacts, as well as ensuring all hardware is correctly connected, including checking for any bent pins on the CPU.
Please try testing with minimal components: remove the chassis, install the CPU, install a single RAM module in the DIMM_A2 slot, the GPU and PSU, and see if you can successfully boot into the BIOS settings page and reboot.
If you recently purchased this ROG STRIX B350-F GAMING and the above suggestions do not resolve the issue, we recommend contacting your place of purchase for after-sales support if needed.
Thank you.
11-04-2024 04:37 AM
I discovered that the problem is caused by the video card. After moving the video card to another PC with rog b550-f, the error repeats with same dram light. But with rog strix 1080 it works