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RGB light turned red and green and can't turn off it

sd422
Level 7

why my asus motherboard always turn on the green and red rgb light, when connect to motherboard rgb header . it always give 12 volt to the red and green light. i reinstall the armoury crate app

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @sd422 

Thank you for reaching out to us.
Could you please confirm the full model of the motherboard you are using? Are you referring to the Aura RGB headers or Addressable RGB headers? What devices are connected to the RGB header?
If possible, please share more detailed hardware specifications, connections, and related software versions to help us better understand your setup.
You may also refer to the motherboard manual to ensure proper hardware connections and review the [Motherboard] Armoury Crate - Introduction if needed.

Thank you.