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Realtek 6.3.9600.2393 driver crash regulary

RomikB
Level 7

Armoury Crate force me to install a Realtek Audio driver version 6.3.9600.2393. This version is not listed in my motherboard support page. And I have regular crashes in "sonic suite" and "nahimic" and "a-volute" dll libraries with this driver.

Can I fix it with configuration? Or can it be fixed by ASUS with update? Or can it be removed by ASUS from armoury crate suggestions?

I have no issues with B6.3.9600.2342 Version.

MB: ROG MAXIMUS XIII HERO, OS: Windows 11 Pro

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @RomikB 

Thank you for reaching out to us.
To assist in reporting this issue to the relevant department for further investigation regarding the driver version, could you please share the following details using the template below?
- Current BIOS version, OS version, and OS build
- Brand, model, and installation slots/ports of the CPU, GPU, RAM, SSD/HDD, and PSU
- Armoury Crate version and a screenshot of the Armoury Crate Update Center

Additionally, please manually remove the 6.3.9600.2393 driver, restart your system, and then use the "Record Log" feature to begin recording logs.
Proceed with updating the driver via Armoury Crate, and continue recording until the update is complete, the system restarts, and any issues such as crashes related to "Sonic Suite," "Nahimic," or "A-Volute" DLLs occur. Once the related behavior is observed, please end the log recording.

For log operation steps, please refer to "Q5: What is App Diagnostics? (New Feature)" and ensure that you have confirmed and checked the "Record Log" option before proceeding with the steps to replicate the issue, such as the unsuccessful updating steps.
And kindly record a video simultaneously and provide it to us, allowing us to better correlate the log with the actual scenario.
After recording the log and video, please upload it to the cloud, approve access, and share the link with me.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.