T700 NVME PCI 5 hanging

[tomcoleman]

so after sending extensive logs, images and scaernios i have tried i get this insulting responce from ASUS "technical support after waiting 24hrs i get....

Thank you for contacting ASUS Product Support.

My name is Mark Galen C. and it's my pleasure to help you with your problem.

In accordance with the escalated case that you have with us, as our Technical support department provided this response and stated that to Please install Gen 5 to M.2_1 slot.

Best regards,
Mark Galen C.

i mean WTF!!!! - really... no wonder jaystwocents ditched ASUS, they cant even read a email.

[tomcoleman]

so after more testing the best i can get is full speed in PCI GEN 4 mode ( and this is full speed around 80% of the time.

I still have the issue where the drive disapears from the BIOS now and again 

Why is ASUS support so terrible.... I got this responce after all the testing, screenshots and everything I have sent them

doesnt even feel like im speaking to first line support, my 5 year old could have told me this..

I'm writing an email to provide you an update about your ongoing case. Our Technical Support Department already provided an update regarding your issue and here would be there response. They check the image of the crucial your CT40000T700SSD5 requires new firmware, please update the firmware and test again. 

Our goal is to provide you with the best possible experience with our products and reaching a resolution for your issue is our priority.

If I may be of any further assistance, please, let me know. Thank you for choosing ASUS.

CASE NO= N2311027281-0008

[Jiaszzz_ROG]

Hello, @tomcoleman 

Due to my recent involvement, based on the previous discussions, the situation is summarized as follows:
With your current usage of the ROG CROSSHAIR X670E HERO on BIOS version 1709, when you installed the Crucial T700 PCIe Gen5 NVMe M.2 SSD in M.2_1 and set the PCIE to gen4, the drive is recognized in the BIOS, exhibits normal cold and hot boot, and achieves normal read speeds (7500 MB/s) with slightly lower write speeds (1000 MB/s).
However, when switching the setting to gen5, the drive is not recognized in the BIOS, and Windows fails to start.
Cross-testing the M.2_2 slot reveals a similar behavior, where only gen4 is functional, mirroring the situation in the M.2_1 slot. 
Additionally, you haven't cross-tested other NVMe SSDs.
Could you kindly confirm if the above information is accurate or if any details have been overlooked?

Regarding the hardware configuration, may I inquire if your Crucial T700 SSD is the 1TB or 2TB version, and whether there is an appropriate installation of a heatsink or thermal pad?
Kindly provide photos of the hardware connection environment and the brand and share the model name of the CPU, GPU, SSD/HDD, DRAM (part number as well), and PSU currently installed.

Regarding the settings, please help by providing the following information to help us understand your current configuration and scenario:
- Images of the BIOS main page and all manually adjustable items (whether you have cleared the CMOS before and if the [CSM] is enabled)
- Screenshots of the results from CrystalDiskMark or other third-party software testing for read and write performance (during the test, please refrain from running other programs or software).
For both of the above, kindly specify and highlight any differences in BIOS recognition when adjusting between Gen 4 and Gen 5. 
If possible, please consider recording a video alongside the provided information.
- Part number, firmware version (Is it PACR5102?), and driver version of the Crucial T700 PCIe Gen5 NVMe M.2 SSD
- Screenshots of relevant information from Crucial Storage Executive

Thank you.

[tomcoleman]

Hi Jiaszzz

Some of the replies/answers you posted are incorrect let me summerize and answer to your points.

I'll break these down into numbers on your questions.

1. Due to my recent involvement, based on the previous discussions, the situation is summarized as follows:
   With your current usage of the ROG CROSSHAIR X670E HERO on BIOS version 1709, when you installed the Crucial T700 PCIe Gen5 NVMe M.2 SSD in M.2_1 and set the PCIE to gen4, the drive is recognized in the BIOS, exhibits normal cold and hot boot, and achieves normal read speeds (7500 MB/s) with slightly lower write speeds (1000 MB/s).

Answer: Drive is in M.2_1 when in GEN4 mode i can get GEN4 speeds 7gb/s R+W, drive is reongnized in the BIOS

2. However, when switching the setting to gen5, the drive is not recognized in the BIOS, and Windows fails to start.
Cross-testing the M.2_2 slot reveals a similar behavior, where only gen4 is functional, mirroring the situation in the M.2_1 slot.
Additionally, you haven't cross-tested other NVMe SSDs.
Could you kindly confirm if the above information is accurate or if any details have been overlooked?

Answer: When switching to GEN5 mode drive is recognized in the BIOS around 90% of the time. Windows does boot but a ton of errors in the event log such as "The IO operational block at logical block address was retired" amongst other errors. After a period of time the system will crash/bluescreen then when rebooting the drive is not in the BIOS and i have to switch back to GEN4 mode and rebuild windows and the process repeats. The drive is in the M2._1 slot, i have drive 2 other NVME's in this slot with no issues (those drives was 850 blacks gen4)

3. Regarding the hardware configuration, may I inquire if your Crucial T700 SSD is the 1TB or 2TB version, and whether there is an appropriate installation of a heatsink or thermal pad?
Kindly provide photos of the hardware connection environment and the brand and share the model name of the CPU, GPU, SSD/HDD, DRAM (part number as well), and PSU currently installed.

Answer: The drive is a 4TB version, do you not look at the screenshots i have sent in and posted in this thread, clearly shows model number and drive size. Drive is installed with large heatsink thats provided with the M.2_1 slot and thermal pads. Drive temps again as per screenshots are in normal range.

CPU: AMD 7950X

GPU: Nvidia 3080

NVME: CT4000T700SSD

PSU: HX1500i Corsair

Ram: DOMINATOR TITANIUM RGB 32GB (2x16GB) DDR5 DRAM

4: Regarding the settings, please help by providing the following information to help us understand your current configuration and scenario:
- Images of the BIOS main page and all manually adjustable items (whether you have cleared the CMOS before and if the [CSM] is enabled)
- Screenshots of the results from CrystalDiskMark or other third-party software testing for read and write performance (during the test, please refrain from running other programs or software).
For both of the above, kindly specify and highlight any differences in BIOS recognition when adjusting between Gen 4 and Gen 5.
If possible, please consider recording a video alongside the provided information.
- Part number, firmware version (Is it PACR5102?), and driver version of the Crucial T700 PCIe Gen5 NVMe M.2 SSD
- Screenshots of relevant information from Crucial Storage Executive

Answer: NVME firmware has been tested with PACR5102 & PACR5103 

Screen shots have been pasted here on this thread but added again.

BIOS i have tried allot of configurations the one that i found best works is clear CMOS, load defaults, force PCI GEN4. (works in gen4 mode) if i go GEN 5 then as per answer 1 crashes. As mentioned in GEN5 mode after crashes system loses drive in BIOS have to go in/out of GEN4 to get it to come back and system takes ages to boot.

[Jiaszzz_ROG]

Hello, @tomcoleman 

Thank you for providing the relevant information and confirmation.
Could you please verify if the Crucial T700 PCIe Gen5 NVMe M.2 SSD exhibits the same anomaly when cross-tested on M.2_2?
Have you attempted cross-testing the Crucial T700 PCIe Gen5 NVMe M.2 SSD on other motherboards?
We have consolidated your information and consulted further with the relevant departments.
If there are any updates, we will promptly respond in this discussion thread.

Thank you.

[Jiaszzz_ROG]

Hello, @tomcoleman 

After conducting tests, the CT4000T700SSD5 was unable to replicate the issue under similar conditions.
It can be installed in the M.2_1 slot, configured as Gen5, boots successfully, and the SSD is recognized in the system, as depicted in the images below:

If the problem persists on your end, we recommend cross-testing the SSDs listed in the QVL (ROG CROSSHAIR X670E HERO > Support > CPU / Memory Support > Other Devices) or reinstalling or cross-testing with a different CPU to further isolate potential issues.

Additionally, you may consider reaching out to the SSD manufacturer for further consultation.

Thank you.

[saloei]

😴

[tomcoleman]

thanks for that information.

I can also produce the same results as you.

The issue is the stablility over time, if you run the drive with windows for over a week check the event viewer. Eventually it currupts and crashes windows.

Do you have errors in event viewer over time? What firmware are you running?

[Jiaszzz_ROG]

Hello, @tomcoleman 

Our test member has not yet provided information on the firmware version.
However, based on the scenario you provided, he considers that this may not have a substantial effect.

According to your description, the SSD may correctly enter the system when installed in M.2_1, and the BIOS is set to Gen5, but experiences a decrease in speed after continuous use.
May I ask if you encountered any similar issues after installing the CT4000T700SSD on M.2_2 and using it for one to two weeks?
We recommend checking for the possibility of SSD overheating or monitoring the temperature of related configurations.
If the problem is infrequent, we recommend tracking the triggering conditions, providing temperature information, and recording the situation on video to help us validate potential issues.

Thank you.