cancel
Showing results for 
Search instead for 
Did you mean: 

Re: 14900l burning up on apex encore

Marsy216
Level 7

Occt 85c

369 Views
9 REPLIES 9

Silent_Scone
Super Moderator

Have you started proceedings for an RMA? If you do, can you direct message me the case details

Was it OCCT you were running at the time of failure?

Thank you.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Just CPU with avx2 nothing out of the ordinary 

 

No I have not sent it in for rma because I thought it wouldn't qualify cuz of the bent pins 

 

Bent pins happened cuz CPU was hot and I dropped it

I think the pins are also bent due to the CPU damage so we can omit that as justifiable cause. I've moved this to ROG Care for the attention of service

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

What do you recommend I do now?

Someone from the service team will reach out to you shortly

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Jiaszzz_ROG
Customer Service Agent

Hello @Marsy216 

Based on the situation you described, we recommend sending your motherboard in for repair for further support. 
I have DM you, kindly check the inbox at your convenience.

Thank you.

As the local holiday is ongoing, there may be further delays in responses.
We appreciate your patience in advance.

Marsy216
Level 7
Spoiler
 I just want to see what y'all thoughts are 

This happened after running small avx2 @1.34v  

1000002960.jpg

1000002959.jpg

Sorry 14900k

That's not a happy CPU or socket. What program were you using to do the AVX test? As far as I can remember, OCCT will do AVX tests. What temperature did it get to during testing?

Z690 Hero, 12900K, BIOS 3701, MEI 2407.6.1.0, ME Firmware 16.1.32.2473, 7000X Case, RM1000x PSU, ASUS TUF OC 3090TI, 2 x 16GB Corsair RAM @ 5200MHz, Windows 11 Pro 23H2, Corsair H150i Elite AIO, 4x Corsair RGB fans, 3x M.2 NVME drives, 2x SATA SSDs, 2x SATA HDs.