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Random crashes with X670E Hero

Foz
Level 10

 

Before i go into the nuts and bolts let me spec out what i have.

X670E Hero - BIOS 1303
7950X3D
ZOTAC 4090 AMP AIRO
G.SKILL Z5 Neo EXPO 32GB 6000MHz F5-6000J3038F16GX2-TZ5NR
CPU and GPU custom watercooled (EKWB parts)

So the other night while attempting to play Jedi Survivor the onboard Bluetooth disappeared (not in device manager etc), odd I thought but not a deal breaker and not worth the 2 months i was quoted i would be without the board, anyway my fault finding was as follows:-

Applied my clonezilla image of my machine in case it was a rogue update, Image is from 2 month ago when the system was built (clean image OS, drivers and AV) but the device was still missing.

Clean build of Windows 11 Pro from freshly downloaded ISO, no device.

Reached out to ASUS who said run the diagnostics in MyASUS app but there are none.

I had some new fans which i was waiting on installing on my Rads and thought no better time than now, they all connect to a fan controller so all i did was unplug 6 and plug in 6 to the same controller (all noctuas) and tidy the cabling, now the bluetooth is showing again but randomly the PC now just shuts down, no BSOD logs but 6008 IDs in event viewer, to power back on I need to either turn off the PSU and turn back on (Seasonic TX1300) or use the onboard ReTry button.

I'm at a loss and kinda out of ideas so any help is welcomed.

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Flakey
Level 8

Just a quick update from me, I was on holidays for two weeks and am only now using my setup with the replaced ATX 3.0 PSU. Since last Friday, I got the PC into the state where it would not start without power-cycling the PSU once, immediately after/during a Windows Update, outside of the OS. I selected "Update and Shutdown", Windows restarted once and after the restart it "shut down" very abruptly. I then confirmed the System was in the state where it would not start when pressing the power button and I had to power-cycle the PSU.

I am not on the latest BIOS yet. I will give it 1-2 more weeks to see if I am ever affected by the sudden shutdowns while using my PC, now that I am using the updated PSU model. But clearly, changing PSU to the ATX 3.0 model doesn't fix the issue entirely for me.

Jiaszzz_ROG
Customer Service Agent

Hello, @Flakey 

We have released a new BIOS update to address the issue. 
Apart from using an ATX3.0 version of the PSU, we recommend updating the BIOS version to further confirm the problem.
For the ROG STRIX X670E-E GAMING WIFI, the corresponding latest BIOS version was released on 7/24 as version 1516.

Thank you,

sharing complete hardware info & software config details will help us better understand the issue 🙂

I don't know if you have read my post but I did update to bios 1516 on my extreme board and well the one issue is sorta fixed but its acting differently now. I've been coming back home to my pc at the log in screen, assuming windows did an update but later found out that my pc is still unexpectedly shutting down, however it is not tripping the psu and thus I no longer have to power cycle the psu to get it to work again. The pc just re boots itself as if nothing happened. Just thought you might wanna be aware of my experience so far with the newest bios. Tried booting stock and just turning on expo I and have same behavior. I will continue to monitor the situation and see if it mellows out at all or keeps doing it. 

Does it happen without expo enabled? 

StrangeMind
Level 8

I have been having a lot of cycling issues with my ASUS Crosshair Hero X670E.  I'm at the latest and greatest everything.  These days, when it first cycles up, my RAID Array isn't active.  If I catch it rebooting, I reset it, and then it boots up with the RAID.  It sound like a power issue, and I've been turning everything that I can off or disconnecting and still random cycles.  My 1300 Watt PSU is also way more than what I should need.

McDaniel
Level 8

Just installed 1602 on my X670E Hero.

Foz, curious about how your update is going. I had a similar issue on the Hero MB as you with the lockup and having to recycle the power. My lockups are not as frequent,  however I want to consider updating my bios from 1415 to 1602.

So far so good, since installing 1416 and then 1602 i have yet to have a shutdown. I won;t say it's fixed yet though as it would go week/s before going. So far i have jumped through all the hoops (changed PSU etc) and it appears a BIOS update may have done it but nothing offical from ASUS on findings.

*shrug*

Deffo be thinking before reaching for ASUS in future builds either personally or for others.

Flakey
Level 8

Just had another crash with the PC refusing to turn on afterwards while playing BG3. So the new PSU did not fix it for me. I had also explicitly disabled CO and PBO as advised by Seasonic. I will update from BIOS 1416 tomorrow. If that doesn't fix it, I am done.