05-10-2023 08:59 AM
Before i go into the nuts and bolts let me spec out what i have.
X670E Hero - BIOS 1303
7950X3D
ZOTAC 4090 AMP AIRO
G.SKILL Z5 Neo EXPO 32GB 6000MHz F5-6000J3038F16GX2-TZ5NR
CPU and GPU custom watercooled (EKWB parts)
So the other night while attempting to play Jedi Survivor the onboard Bluetooth disappeared (not in device manager etc), odd I thought but not a deal breaker and not worth the 2 months i was quoted i would be without the board, anyway my fault finding was as follows:-
Applied my clonezilla image of my machine in case it was a rogue update, Image is from 2 month ago when the system was built (clean image OS, drivers and AV) but the device was still missing.
Clean build of Windows 11 Pro from freshly downloaded ISO, no device.
Reached out to ASUS who said run the diagnostics in MyASUS app but there are none.
I had some new fans which i was waiting on installing on my Rads and thought no better time than now, they all connect to a fan controller so all i did was unplug 6 and plug in 6 to the same controller (all noctuas) and tidy the cabling, now the bluetooth is showing again but randomly the PC now just shuts down, no BSOD logs but 6008 IDs in event viewer, to power back on I need to either turn off the PSU and turn back on (Seasonic TX1300) or use the onboard ReTry button.
I'm at a loss and kinda out of ideas so any help is welcomed.
Solved! Go to Solution.
05-19-2023 10:20 AM
Yeah, I'm tempted to switch it back to my Seasonic and just deal with the shutdowns. Currently at 1d12h though for uptime, so I feel confident it was the PSU initiating the shutdown, but likely due to it's protection profiles tripping due what the motherboard was requesting, and not due to a PSU defect itself. It'd be great to know for sure, and not need to be an electrical engineer to troubleshoot your gaming PC.
Noteworthy is even though the system is still up, and hasn't crashed, I am now getting intense stuttering performance when running the CP2077 benchmark which I hope will go away on a reboot. Dropping up to 80fps for a second every few seconds..
Can't believe I bought this motherboard like 2 days before all the negativity came out. My motherboard purchase history for the past 15+ years has been to look at the socket type I need, and filter by ASUS - this experience has definitely changed that. The most money I've ever spent on a board, and by far the worst experience. I haven't even been complaining about the fact that sometimes I'd need to reboot it like 10+ times just to get into the BIOS.. random BSODs etc. I did also test the memory with MemTest86 and it found no errors. Buyers remorse big time.
05-19-2023 10:54 AM
I'm also wishing i hadn't bought ASUS, for 15ish years they have been my goto (Had a DFI LANparty NF4 before that mmmm orange).
Seasonic have replied to me but no suprise really:-
"Thank you for the information provided. For the fact that it is random makes it all the more difficult to resolve. Especially a 1300 watt PSU, it should be able to handle any spikes or whatever the system might throw at it.
I am sure you have but I should still ask... have you double checked to make sure that all peripherals are connected properly and the connectors are securely seated? Perhaps there might be a loose wire to cause a short somewhere?
I would suggest that you bring the power supply to your point of purchase for RMA service or you are very welcome to do it with us but our service center is in Germany so the total turn around time might not be beneficial to you."
I've answered my part and just pointed them here and to the reddit thread, maybe it will prompt a collab between Seasonic and ASUS or maybe pigs will fly, either way a response from @Jiaszzz_ROG or someone within ASUS would be nice.
05-20-2023 02:01 AM - edited 05-20-2023 02:04 AM
A more in depth response than I received from Seasonic at least, but yeah not very helpful. Regarding my ticket with MSI - their current claim is the following regarding the error:
"Very Unlikely its a risk, Its caused from not using a MSI motherboard, the MSI Center relies on the DMI information integrated on the MSI motherboard to control and detect compatible features."
I'm trying to push for more information, as I don't feel confident in that response when it's erroring about OCP in particular. Sucks to be in the dark about this - would love some kind of comms between Seasonic/ASUS or just ASUS on this.. but 3 active end users complaining about it isn't likely to garner the appropriate attention.
That being said, my system has not catastrophically failed at this point, nor has it shut down since the PSU swap. I had a pretty lengthy gaming session tonight (3-4h/BF2042) with no issues (besides some of those MSI alerts), and the uptime of my PC is 2d4hrs. I really don't suspect a shut down at this point after swapping out the PSU, but the concern for my hardware remains. I'd like to reiterate that I do not think there was a fault with my Seasonic PSU (or anyone's in this thread/reddit), I believe it's directly related to this particular configuration of hardware - stemming from the motherboard. @Jiaszzz_ROG
05-17-2023 02:20 AM
I played Jedi Surviour for 3 hours then Destiny 2 for another 3 hours. Like you i'm very happy with my TX1300.
As a side note and i'm just making note, this morning i booted up from a VMware course went for a shower and when i came back the system had rebooted, i put it down to sleep settings (clean win 11 build) but again just making a note.
05-17-2023 02:23 AM
We'll se what happens then... Situation is getting better for sure
05-17-2023 09:09 AM
Bios version 1415 just released yesterday (5/16/23). Anyone tested for stability yet? I’m currently running ver 1003 and I’m experiencing random crashes while playing games, and can’t figure out if it’s the board or something else causing the crashes. I didn’t start having this problem till I started updated the bios. I was running ver 1202 but was still experiencing crashes then reverted back to 1003 and it’s still happening but very random, like it will go 2-3 days without a crash then boom it happens. I just built my wife’s system last week with the same board and had no crash issues until I had to update the bios to 1003 the other night to accept a new video card because it was trying to revert the PCIEX x16 link speed to gen 3 for some strange reason and hers crashed last night randomly also while playing games.. I don’t see this crash problem that everyone is experiencing as anything else but buggy bios updates..
05-17-2023 10:35 AM
I’m on 1415, haven’t spent a lot of time on it to say. Like you, I’ll go for a few days and then it’ll start shutting down. But no immediate issues noted.
What PSU do you have?
05-17-2023 11:17 AM
Corsair 1000x PSU
05-17-2023 10:51 AM
What do you mean for crashes? In our case, PC just shutdown randomly...and you need to flip back the psu in order to switch it on again...
05-17-2023 11:20 AM
Mine goes to reboot but gets stuck with all fans spinning at full speed and Q-code stays at 00 and will not post unless I flip the power switch or pull the plug and plug it back in..