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Random crashes with X670E Hero

Foz
Level 10

 

Before i go into the nuts and bolts let me spec out what i have.

X670E Hero - BIOS 1303
7950X3D
ZOTAC 4090 AMP AIRO
G.SKILL Z5 Neo EXPO 32GB 6000MHz F5-6000J3038F16GX2-TZ5NR
CPU and GPU custom watercooled (EKWB parts)

So the other night while attempting to play Jedi Survivor the onboard Bluetooth disappeared (not in device manager etc), odd I thought but not a deal breaker and not worth the 2 months i was quoted i would be without the board, anyway my fault finding was as follows:-

Applied my clonezilla image of my machine in case it was a rogue update, Image is from 2 month ago when the system was built (clean image OS, drivers and AV) but the device was still missing.

Clean build of Windows 11 Pro from freshly downloaded ISO, no device.

Reached out to ASUS who said run the diagnostics in MyASUS app but there are none.

I had some new fans which i was waiting on installing on my Rads and thought no better time than now, they all connect to a fan controller so all i did was unplug 6 and plug in 6 to the same controller (all noctuas) and tidy the cabling, now the bluetooth is showing again but randomly the PC now just shuts down, no BSOD logs but 6008 IDs in event viewer, to power back on I need to either turn off the PSU and turn back on (Seasonic TX1300) or use the onboard ReTry button.

I'm at a loss and kinda out of ideas so any help is welcomed.

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332 REPLIES 332

Phil_Hdgr
Level 8

I have the following problem which is embarrassing for ASUS. With all BIOS-FIRMWARE-UPDATES it is promised that the problems will be fixed. You buy your more expensive than average motherboard and then you can't use the features you want. Even other manufacturers, who advertise far cheaper prices, don't have such problems:

I use the following setting:

> ASUS ROG CROSSHAIR X670E Hero (BIOS FIRMWARE BIOS 1602)
> AMD Ryzen 9 7950X3D
> DOMMINATOR PLATINUM RGB DDR 5 MEMORY FOR AMD 4x 32 GB 6000MHz (CMT64GX5M2B6000Z30)

System tried to boot, without success. Message safer mode "F1" reset the settings.

I am really pissed off

 

Did you try an expo setting? Did you by any change take the cpu out of the socket and then reinstall it? Maybe a picture of the error will help.

I removed the CPU and reinstalled it. Tried all EXPO profiles. The system only runs when set to AUTO. However, under Auto the 6000MHz is not activated. See pictures:

Information BIOS: 
1. Information1. Information2. Select EXPO 12. Select EXPO 12.1. Error EXPO 12.1. Error EXPO 13. Select EXPO 23. Select EXPO 23.1 Error EXPO 23.1 Error EXPO 24. Select EXPO Tweaked4. Select EXPO Tweaked4.1 Error EXPO Tweaked4.1 Error EXPO Tweaked5. DDR 55. DDR 55.1 DDR 5 Information5.1 DDR 5 InformationReinstalled CPU AMD Ryzen 9 7950X3DReinstalled CPU AMD Ryzen 9 7950X3D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I removed the CPU and reinstalled it. Tried all EXPO profiles. The system only runs when set to AUTO. However, under Auto the 6000MHz is not activated. See pictures:

Well anytime you remove the cpu and then put it back the board will act like it's got a new cpu regardless. That means you will have to go into bios. That said...

Does the system boot without expo? The issue might not be with asus but an issue with memory compatibility. Check their website to ensure that specific model is listed. If it is then reach out to corsair and see if they can offer anything

You're using two 64GB kits of 6000MHz memory. I don't think there's any board that supports this configuration.

You need to downsize to 2 sticks or run at a slower speed. There are no 4 stick kits listed on the QVL at that speed for X670 boards.

Good catch. I didn't notice he had that. 

Cut it down to one set and make sure it's a matching set. Those things are sold in kits for a reason.

Jiaszzz_ROG
Customer Service Agent

Hello, @Phil_Hdgr 

Based on your current description, the issue you're facing doesn't seem to match the context of this discussion thread.
Additionally, according to the part number CMT64GX5M2B6000Z30 you provided, the memory model you mentioned is not listed on the QVL for the ROG CROSSHAIR X670E HERO.


We recommend performing cross-testing with the memory listed on the QVL and trying to install 1-2 memory sticks in the slots recommended by the user manual, then clearing the CMOS and booting with default BIOS settings to check again.
If needed, please refer to [Motherboard] How to query (CPU/memory) QVL List? and visit the ROG CROSSHAIR X670E HERO > support page > CPU/ Memory Support, and check the purchasing and installation guide.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

zack79
Level 8

Has anyone noticed a difference in thermals since Applying 1602? I think the cpu Temps are a bit more fluid now and I wonder if those temp swings is what caused the shutdowns to start with.

Possible, i never checked temps really as my system is under water but looking now while on discord, playing destiny 2 and typing this....

Foz_0-1692814462569.png

 

Jiaszzz_ROG
Customer Service Agent

Hi @Foz and @zack79 

Currently, based on the results of the recent BIOS and the related feedback, the majority of users have experienced improvements.
However, if you are still encountering relevant issues with the X670 series, kindly provide me with the relevant context and details so that we can assist further.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂