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Random crashes with X670E Hero

Level 10


Before i go into the nuts and bolts let me spec out what i have.

X670E Hero - BIOS 1303
G.SKILL Z5 Neo EXPO 32GB 6000MHz F5-6000J3038F16GX2-TZ5NR
CPU and GPU custom watercooled (EKWB parts)

So the other night while attempting to play Jedi Survivor the onboard Bluetooth disappeared (not in device manager etc), odd I thought but not a deal breaker and not worth the 2 months i was quoted i would be without the board, anyway my fault finding was as follows:-

Applied my clonezilla image of my machine in case it was a rogue update, Image is from 2 month ago when the system was built (clean image OS, drivers and AV) but the device was still missing.

Clean build of Windows 11 Pro from freshly downloaded ISO, no device.

Reached out to ASUS who said run the diagnostics in MyASUS app but there are none.

I had some new fans which i was waiting on installing on my Rads and thought no better time than now, they all connect to a fan controller so all i did was unplug 6 and plug in 6 to the same controller (all noctuas) and tidy the cabling, now the bluetooth is showing again but randomly the PC now just shuts down, no BSOD logs but 6008 IDs in event viewer, to power back on I need to either turn off the PSU and turn back on (Seasonic TX1300) or use the onboard ReTry button.

I'm at a loss and kinda out of ideas so any help is welcomed.

332 REPLIES 332

so have you received a new PSU, and if so, has it made a difference?  or you're still waiting?

I've had the replacement TX-1300 and already had one shutdown, while waiting for the new PSU i threw in my old Seasonic Prime SSR-1000PD which also shutdown twice while waiting.

is that the 'old' TX-1300 with the double 8-pin to 12VHPWR cables, or the 'new' one with the 12VHPWR socket on the PSU?  @Dabz is your new one the ATX3.0 model then, or is it some intermediate model?

The new ATX 3.0 model features a 12VHPWR connector on the backplate, whereas the ATX 2.4 version does not have this connector. On my new version, I connect the 12VHPWR from my 4090 directly to the PSU's 12VHPWR.



I'm on the old double 8 pin version (this one and the original one)

Level 9

I had no more crashes since chaning to the MSI PSU i mentioned before, but i still think the MB has it's fair share of issues. The windows startup is still slow and stuttering and i had some wierd issues with bluetooth when i played NFS with a controller a week ago, where it would just disconnect in the middle of the game. I had to restart my computer to fix it. 

I am disappointed that we do not get any update on this issue and this will probably my last ASUS ROG product i bought. 

Still hoping for a BIOS update that fixes all these problems.

Same here. IIRC you have the same RAM I had. Which is questionably not on the QVL. And the Corsair RAM that is on the QVL doesn’t appear to be for sale anywhere. I changed it to one listed on the QVL and have had a notably more stable experience since. So I might recommend you consider that. Got this SKU from G.Skill - F5-6000J3038F16GX2-TZ5NR. Sucks because G.Skill doesn’t work with iCUE and definitely don’t look as nice as the Corsair ones for my tastes. But stability is better, and performance is the same. 

So question, everyone having this issue running icue?

I'm just running Armory Crate for everything as it's all AURA compatible.

i'm not running anything.