cancel
Showing results for 
Search instead for 
Did you mean: 

Random crashes with X670E Hero

Foz
Level 10

 

Before i go into the nuts and bolts let me spec out what i have.

X670E Hero - BIOS 1303
7950X3D
ZOTAC 4090 AMP AIRO
G.SKILL Z5 Neo EXPO 32GB 6000MHz F5-6000J3038F16GX2-TZ5NR
CPU and GPU custom watercooled (EKWB parts)

So the other night while attempting to play Jedi Survivor the onboard Bluetooth disappeared (not in device manager etc), odd I thought but not a deal breaker and not worth the 2 months i was quoted i would be without the board, anyway my fault finding was as follows:-

Applied my clonezilla image of my machine in case it was a rogue update, Image is from 2 month ago when the system was built (clean image OS, drivers and AV) but the device was still missing.

Clean build of Windows 11 Pro from freshly downloaded ISO, no device.

Reached out to ASUS who said run the diagnostics in MyASUS app but there are none.

I had some new fans which i was waiting on installing on my Rads and thought no better time than now, they all connect to a fan controller so all i did was unplug 6 and plug in 6 to the same controller (all noctuas) and tidy the cabling, now the bluetooth is showing again but randomly the PC now just shuts down, no BSOD logs but 6008 IDs in event viewer, to power back on I need to either turn off the PSU and turn back on (Seasonic TX1300) or use the onboard ReTry button.

I'm at a loss and kinda out of ideas so any help is welcomed.

660 Views
332 REPLIES 332

yeah I know I know, I'm just slightly annoyed that this is what I have to deal with and don't have a good fix yet. I'm sure it will get ironed out eventually like most things do but it has been going on for a while now and I just don't see how anyone at asus hasn't had this happen to them while there is this forum, and product reviews with 1 star with all these instability issues. Then we almost can't really provide them with much useful information as all I get on logs is "kernal power" and "unexpected shutdown".

zack79
Level 8

Update: I got A RMA board back from Asus repair today. I am getting a c5 error when i plug any memory into b1 socket so it looks like they sent me a "repaired board" that was bad. I am so pissed off and disappointed right now that words cant express. I have already been without my pc for 2 weeks and this will make it a month. The worst part is i cant trust the next board will even work.

Oh, and the best part is while trying to troubleshoot why only one stick of ram works i learned the RGB controller is not working and i even was blessed with a shutdown event.

I got this error a few years ago on an Intel Z390 board, brand new ASUS board - pop the CPU out, and make sure that none of the pins in the socket are bent - that is what caused the error for me. I sincerely hope ASUS did not send you a replacement RMA board with a bent pin - but, in my case this was a brand new board from Microcenter so, it's always possible.

I reseated the cpu and looked at the pins before I posted. I have already taken the system apart and put it in a box to rma back.

I'm going to microcenter this weekend and buying another product I guess.

Jiaszzz_ROG
Customer Service Agent

Hello, @zack79 

We apologize for any inconvenience caused.
According to the user manual of the ROG STRIX X670E-E GAMING WIFI, if you are installing a single memory module, we recommend installing it in the A2 slot, and using the A2 and B2 slots when installing two modules.

Jiaszzz_ROG_0-1689908676225.png

Could you please confirm whether the recommended DIMM slot allows to boot up properly?
To avoid confusion with the discussion in this thread regarding the issue of "intermittent automatic shutdown requiring PSU power cycling to boot," I will continue to assist you and troubleshoot the problem via PM, as well as forward your case to our relevant department to confirm the repair details.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

No it's in was in the right slot an the qled was stuck on code 37 showing some start up code. I just kis spoke calling the a1 and b1

20230720_123553.jpg

Robk
Level 7

I have ended all these issues by getting another Mainboard manufacturer. No Bluescreens, no random shut downs etc.

I am really done with my old board. Sent it for RMA...

Gloom7
Level 7

So I've been having the same issues as most of the people here, computer complety shuts down without any warnings and i have to power cycle the PSU to be able to start the computer again. It's not running hot or anything either so idk. Also wouldn't be suprised if the motherboard has caused any damage to the rest of my components either. Since after all these random shut downs i now get consistent stutters... GREAT, probably damaged GPU or CPU.
So basically what i've gathered after all the Asus fiasco these last few months, including this. AVOID ASUS AT ALL COST.

Computer:
CPU: Ryzen 7950x3D
GPU: ASUS RTX 4090 24GB OC Version
Motherboard: Asus ROG Crosshair x670E Hero
Ram: G.Skill 32GB (2x16GB) DDR5 6000MHz CL30 Trident (30-38-38-96)
PSU: Seasonic Prime TX 1300W

 I have had my issues but asus support has been really good. They seem to be working to resolve the power off issue but it's not something that can be duplicated on demand. I'm not willing to burn the whole company over this issue. 

Also, I have no evidence it has caused harm to any of my parts. The same 4090 I used in my am5 system has been put in a older am5 system and it is