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Product registration failed: product is already registered

sleeper2660
Level 7

Hello I just bought a pc yesterday secondhand with a asus rog strix z790-f gaming wifi motherboard in but after I put serial number in armoury crate to register it say Product registration failed: product is already registered i got the receipts too from previous owner so how do I change it so it shows me as owner instead of previous owner

Regards

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3 REPLIES 3

Rayven_97
Level 8

Have you solve this scenario? I also got one that says already registered. I hope i can re-register it under my account. 

Hello I dm asus support so hopefully it's fixed in a week

Jiaszzz_ROG
Customer Service Agent

Hello, @sleeper2660 and @Rayven_97 

Due to the fact that verifying and registering product information involves personal data, we do not recommend disclosing this in a public comment.
I have PM you, please check the PM inbox in the top-right corner and share the relevant information with me for further assistance.
Meanwhile, please note that images should be provided as attachments in the PM.
Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂